Refund Refusal

[carrijes]

I live in Houston, TX and I bought a VCR from a seller (on eBay) in Tyler, Texas in March 2005. I paid with Pay Pal. (no insurance was offered.) When I received the package one side of the box was almost half torn off! When I opened it the VCR’s bottom panel was half coming off and the parts inside were broken into pieces and were falling out. I immediately e-mailed the seller and was instructed to send it back. Since then several e-mails and promises have been made to refund my money (the whole story is too long to post here). But nothing has been done. They stopped answering me and when I finally was able to reach them by phone we came to an agreement but after that I never heard from them again. I have called and e-mailed them several times since but I get no answer. My credit card, eBay, and Pay Pal say since it has gone over a certain amount of days they can’t do anything. Although Pay Pal did say I can file a kind of claim (which I did) and the can “look into it” but since it is passed the deadline I can get no guarantee but in the representative’s words they can give it their “best effort”. So far I’ve gotten nothing. Is there anything I can do short of going down to Tyler and confronting them? Any advice anyone can give me would be great.

 

[ablessin]

next time you make a big ticket purhcase on e-bay, I would pay for insurance- if it's not an open hyperlink on your invoice, add it in and use the "notes to seller" box and clearly state you are paying for insurance.

Then, if the seller ships it without buying the insurance and the item arrives to you damaged, you might have more of a leg to stand on.
Print that page after you type it when you're about to click pay now.

You can get insurance info from the post office, it starts at $1.30 for a value of $50 and goes up from there.

You could pay $3 for a $100 value VCR and probably be safe.
Or you can go to their website and plug it in and it'll give you better numbers.
www.usps - I am not sure if it's .com or .org though.

 

[carrijes]

Thank you.

Thank you for the advice! It will be a "will do" on my next purchase (obviously not from the same seller!)