What is the name of your state (only U.S. law)? Idaho
I purchased a "Pre-Order" of some items from an online business that is in Nebraska. They were due in stock August 30th. I have yet to receive them and when I contacted the company regarding a refund, they tell me that the vouchers I received said there were no refunds. I received no such vouchers. They claim some of the items are still in production and some won't be produced at all and when they are released IN MARCH, I will receive a refund for those not produced. They will NOT tell me which ones are being produced. This company, I am now hearing, is famous for doing this, taking people's money and then taking their time producing the items. Am I out my refund or because I never received the vouchers can I get a full and immediate refund? Or maybe because the items were not available when promised get a refund and what steps do I need to take to get it?
Thanks,What is the name of your state (only U.S. law)?
I purchased a "Pre-Order" of some items from an online business that is in Nebraska. They were due in stock August 30th. I have yet to receive them and when I contacted the company regarding a refund, they tell me that the vouchers I received said there were no refunds. I received no such vouchers. They claim some of the items are still in production and some won't be produced at all and when they are released IN MARCH, I will receive a refund for those not produced. They will NOT tell me which ones are being produced. This company, I am now hearing, is famous for doing this, taking people's money and then taking their time producing the items. Am I out my refund or because I never received the vouchers can I get a full and immediate refund? Or maybe because the items were not available when promised get a refund and what steps do I need to take to get it?
Thanks,What is the name of your state (only U.S. law)?