Rental Repossession in Error

[maclaw2]

I'm looking for advice in following scenario ...

I have rented a car from Hertz for a longer period of time. The rental was though a 3rd party program which is not longer relevant ( because the rental agreement was between me and Hertz) except for that the 3rd party stopped the payments to Hertz
That caused me to be behind with the payments till I received an email from Hertz saying the car will be repoed If I don't make the payment.
I immediately called the costumer support and arranged a payment which was than processed.
The problem was : Hertz put the Car on a list to be towed anyway. When I contacted the representative I have talked to, she appologized and send an email to the Hetz towing lot and told them to let me pic up the vehicle because the contract had bee extended. ( She bcc'd me on the email or forwarded me the email )

The out come of this error was :
- A bill of the towing of over $400 + other fees
- Loss of the my belongings of over $300 which where in the vehicle since I have not been able to get to the car.

My question is ...
I can see a Corporate Company beeing very stubborn when costs like that come up. What legal option do I have to go about it ( Beeing compensated for my lost items , not having to pay the towing costs, since I have an email that the towe was made in error ( but from a different department)

Great Weekend to everybody ..

 

[adjusterjack]

I can see a Corporate Company beeing very stubborn when costs like that come up.

Really?

What did the person at Hertz say when you asked the Hertz pick up the cost of the towing an fees and allow you to get your belongings back?

If you haven't had that conversation I suggest you have it and then come back for a discussion.

 

[quincy]

I'm looking for advice in following scenario ...

I have rented a car from Hertz for a longer period of time. The rental was though a 3rd party program which is not longer relevant ( because the rental agreement was between me and Hertz) except for that the 3rd party stopped the payments to Hertz
That caused me to be behind with the payments till I received an email from Hertz saying the car will be repoed If I don't make the payment.
I immediately called the costumer support and arranged a payment which was than processed.
The problem was : Hertz put the Car on a list to be towed anyway. When I contacted the representative I have talked to, she appologized and send an email to the Hetz towing lot and told them to let me pic up the vehicle because the contract had bee extended. ( She bcc'd me on the email or forwarded me the email )

The out come of this error was :
- A bill of the towing of over $400 + other fees
- Loss of the my belongings of over $300 which where in the vehicle since I have not been able to get to the car.

My question is ...
I can see a Corporate Company beeing very stubborn when costs like that come up. What legal option do I have to go about it ( Beeing compensated for my lost items , not having to pay the towing costs, since I have an email that the towe was made in error ( but from a different department)

Great Weekend to everybody ..

Who was this "third party" that stopped payments to Hertz?

You can recover any personal items of yours that were in the vehicle at the time it was towed so you are not owed "compensation" for these items. You are owed the items.

Does this have anything to do with your other thread on the Uber accident? https://forum.freeadvice.com/auto-accidents-vehicle-claims-1/rear-ended-without-experience-uber-driver-628316.html

 

[maclaw2]

Not to sure what happened ... I replied to the posts.. but its gone..
her again short:

The 3 party was Uber but doesn't have anything to do with my previous posts.
The person I talked to at Herz is not getting me anywhere .. typical customer support runaround ..
I want my stuff back , but its gone..

I'm willing to take this to court, since I have a email stating that towing happened in error.

But I'm trying to prevent any outstanding sounds claimed by Hertz trying to be collected and being on my credit report . How can I prevent that till the situation is litigated ?

 

[adjusterjack]

But I'm trying to prevent any outstanding sounds claimed by Hertz trying to be collected and being on my credit report . How can I prevent that till the situation is litigated ?

You can't.

So, if you are going to litigate, better get a move on.

 

[quincy]

Not to sure what happened ... I replied to the posts.. but its gone..
her again short:

The 3 party was Uber but doesn't have anything to do with my previous posts.

If Uber was making the payments to Hertz on your rental car and suddenly these payments stopped without any warning to you, then your dispute would seem to be with Uber. That is of course, and as I suspect might be the case, you were informed that the rental would only be covered for X number of days. If you wanted to keep the rental for a longer period of time, you needed to make your arrangements with Hertz before the rental was repossessed.

This is why I was asking if your questions here have anything to do with your car accident. The payment history and payment obligations on the vehicle make a difference. Hertz can have their rental vehicles towed if payments are not made. It appears that your payment to Hertz was too late to prevent the towing. I am not at all sure that Hertz can be blamed for this.

The person I talked to at Herz is not getting me anywhere .. typical customer support runaround ..
I want my stuff back , but its gone..

Where did your stuff go? Personal items left in a towed vehicle cannot just be tossed out. The tow company should be holding them. Contact the tow company.

I'm willing to take this to court, since I have a email stating that towing happened in error.

But I'm trying to prevent any outstanding sounds claimed by Hertz trying to be collected and being on my credit report . How can I prevent that till the situation is litigated ?

I can't figure out the meaning of "outstanding sounds." I am sure it is a typo ... I just don't know what it is a typo of.

You can dispute anything that appears on your credit report that appears there in error. Your dispute does not remove the error from the report until there is an investigation and the investigation shows it is on the report in error, but, until the investigation is complete, a message does appear on your report saying that the item reported is under dispute. Here is a link to how to dispute errors: https://www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports

You could have all facts personally reviewed by an attorney in your area for direction on how to retrieve your personal belongings and for an opinion on the tow fees.

Good luck.

 

[maclaw2]

I really didn't want to get into all other circumstances , thats why I first didn't mention all of them ..

I don't want to dispute items on the credit report etc. later, and explain and prove do different corporation after the fact who's fault is was, thats why I'm trying find a way to stopp any collections, before they occur. For Hertz it's my responsibility since I sind the rental agreement. ( Why and for what small print reason , Uber stopped the payments, will find out later)
Right now my main question is if there is any other entity , I can dispute a bill with other than Hertz, before they give it to a collection agency!?

 

[quincy]

I really didn't want to get into all other circumstances , thats why I first didn't mention all of them ..

I don't want to dispute items on the credit report etc. later, and explain and prove do different corporation after the fact who's fault is was, thats why I'm trying find a way to stopp any collections, before they occur. For Hertz it's my responsibility since I sind the rental agreement. ( Why and for what small print reason , Uber stopped the payments, will find out later)
Right now my main question is if there is any other entity , I can dispute a bill with other than Hertz, before they give it to a collection agency!?

If Hertz was the entity due the payment, and the payment was not made in a timely fashion, and Hertz decides to report the late payment to the credit reporting agencies, there is little you can do but dispute the report at that time.

In the meantime, continue to work with Hertz to resolve the misunderstanding so there is less of a chance of Hertz reporting the missed payment.

I am not sure with what other entity you think you could dispute a Hertz late payment? Perhaps Uber? If Uber was responsible for any error, I suppose you could dispute the late payment with them (although I am thinking that Uber told you that they would only cover the rental for a certain number of days after your accident ... and you exceeded those days).