returned item new one not sent

[quincy]

That's great news!!!!

Well ... it’s great news except for the fact that you received a defective item. Haha.

 

[Zigner]

Because the item you were sent was defective, the company either needs to send a replacement item or refund your money. A “no refund” policy in a purchase agreement will not apply to defective items.

I agree - but you don't even need that in this case. In this case, the company agreed to accept the return and to provide a replacement. That's a new contract.

 

[quincy]

I agree - but you don't even need that in this case. In this case, the company agreed to accept the return and to provide a replacement. That's a new contract.

True. Bo Wodds has a lot in his favor should he reverse the charges.