What is the name of your state (only U.S. law)? Louisiana
The business took $239.00 from my bank account, member of staff created an error and my order was "Voided" thus never processed, cancelled. I have been waiting for them to refund my money but nothing happened. When I contacted them again business said it will take a great deal of time to research so I waited again. Later I have been contacting them, then they said that they have shipped the products to me but it is a lie, when I asked where are the products they said government does not hold the proof longer than six months so we do not know where there produtcs are, when I asked to refund my money again they stopped talking to me at all, I complained to BBB but they ignore the communication. I wrote numerous times to the business again and now they say that because 1,5 year passed they wont return me the money. I want to know whether I still can back my money as there literally was no order, as they at their website have Voided it thus cancelled took the money and that is it. I have been trying to sort it out with them for so long and now they do not want to give me my money back because of the 1,5 year time. I think that I should be able to get my money back as they just took the money, it is a fraud thus crime, they have to sipmly return it, Am I correct?
The business took $239.00 from my bank account, member of staff created an error and my order was "Voided" thus never processed, cancelled. I have been waiting for them to refund my money but nothing happened. When I contacted them again business said it will take a great deal of time to research so I waited again. Later I have been contacting them, then they said that they have shipped the products to me but it is a lie, when I asked where are the products they said government does not hold the proof longer than six months so we do not know where there produtcs are, when I asked to refund my money again they stopped talking to me at all, I complained to BBB but they ignore the communication. I wrote numerous times to the business again and now they say that because 1,5 year passed they wont return me the money. I want to know whether I still can back my money as there literally was no order, as they at their website have Voided it thus cancelled took the money and that is it. I have been trying to sort it out with them for so long and now they do not want to give me my money back because of the 1,5 year time. I think that I should be able to get my money back as they just took the money, it is a fraud thus crime, they have to sipmly return it, Am I correct?