What is the name of your state (only U.S. law)? Texas
I went to a local vocational school to get certified as a medical coder/biller. I went through the program with very high marks. However, they failed to set me up with the final step they promised, which was to pay for me to take the certification test. When they FINALLY got me in to ONE of the classes needed to prep for the test (which they never mentioned to me before I went on externship; in fact, I didn't know about them until a few months AFTER I completed my externship when I called to find out WHEN my test would be because they hadn't told me), I discovered that the courses we had been given were a joke and hadn't covered literally HALF of what would be on this test according to the study guide. There were entire topics they'd never introduced us to which would be key to passing the test. So now, here I am with one small loan paid off, another still being paid and a Pell grant wasted for nothing. I have tried repeatedly to get this issue taken care of and the school completely drops the ball and never keeps communication flowing on their end. Every time I call, someone new is in charge there. Needless to say I'm mad as hell to be paying for a certification I NEVER got. I tried contacting Sallie Mae and they said all I can do is try to work it out with the school. Yeah... that works so well, NOT. The instructors at this place were a joke. They never showed up to class more than half the time. Some of them acted like they were teaching kindergarten kids instead of adults. AND they penalized three students in their final grades for not participating in their ridiculous "project" when the SCHOOL ADMIN called the three of us preparing to exit in to do our exit meeting on the day of the project. And then for almost a whole year after these twits kept trying to convince me to write them a stupid glowing commentary about how wonderful their school was. *smirk*
So what course of action should I take to rectify this? I don't have time to go to school now because I work full time with a billing company (no thanks to their joke of a "job placement" department, thank you very much) and also run a business selling my art. So them offering refresher courses and things and then just not delivering any further information as to when isn't going to cut it. I want my money back. They did NOT deliver what they promised at all and I want a refund. What are my choices in this?
I went to a local vocational school to get certified as a medical coder/biller. I went through the program with very high marks. However, they failed to set me up with the final step they promised, which was to pay for me to take the certification test. When they FINALLY got me in to ONE of the classes needed to prep for the test (which they never mentioned to me before I went on externship; in fact, I didn't know about them until a few months AFTER I completed my externship when I called to find out WHEN my test would be because they hadn't told me), I discovered that the courses we had been given were a joke and hadn't covered literally HALF of what would be on this test according to the study guide. There were entire topics they'd never introduced us to which would be key to passing the test. So now, here I am with one small loan paid off, another still being paid and a Pell grant wasted for nothing. I have tried repeatedly to get this issue taken care of and the school completely drops the ball and never keeps communication flowing on their end. Every time I call, someone new is in charge there. Needless to say I'm mad as hell to be paying for a certification I NEVER got. I tried contacting Sallie Mae and they said all I can do is try to work it out with the school. Yeah... that works so well, NOT. The instructors at this place were a joke. They never showed up to class more than half the time. Some of them acted like they were teaching kindergarten kids instead of adults. AND they penalized three students in their final grades for not participating in their ridiculous "project" when the SCHOOL ADMIN called the three of us preparing to exit in to do our exit meeting on the day of the project. And then for almost a whole year after these twits kept trying to convince me to write them a stupid glowing commentary about how wonderful their school was. *smirk*
So what course of action should I take to rectify this? I don't have time to go to school now because I work full time with a billing company (no thanks to their joke of a "job placement" department, thank you very much) and also run a business selling my art. So them offering refresher courses and things and then just not delivering any further information as to when isn't going to cut it. I want my money back. They did NOT deliver what they promised at all and I want a refund. What are my choices in this?