C
Chakram
Guest
I used to have a soft water tank installed in the front of my house
every week. Every Thursday, someone would come by my house to change the tank
to a new one. On two occasions I was at home having lunch and heard a really
loud "clunk/boom" sound at my front door. The person installing the new tank
dropped it on my front porch (both times I was home to hear it). I ran to the
door and told the guy, "You are going to break the cement if you continue to
do that." He told me, "Why don't you move it somewhere else?" I argued, "So
you can break that too?" Our cement walkway is chipped/cracked because of
this. The water representative came out and told me it was "water damage." I
had the person who layed down our cement walkway two years ago come out to
assess the damage. He told me that it was definately damaged from the soft
water tank being dropped on it and it could not be caused by "water damage."
I called the water company and asked them to repair the damage. They said
they would send someone out, but they never did. I called back several times,
but was not helped. Finally a month later another water representative did
come out. After discussing it with the rep, I found out it would cost me
around $275 to replace the walkway on top of the $182.29 I owed them for my
last tank installation. We decided it would be ok to just leave the walkway
the way it was and that I wouldn't pay my last bill for the installation.
Well now the $182.29 that I owe them is in Collection. I called the
collection agency and told them what happened and he said I have to pay it
because I owe it. He added that after I pay it, I should take them to small
claims court because the water company should be reprimanded because this
company is known for being "unfair." I really don't want to go to court
because I still feel I'm in the right with not having to pay for an
installation that ended up costing me more in the long run. If I pay them, it
will have to wait longer to repair my porch. What should I do?
I am in California!! Dee
every week. Every Thursday, someone would come by my house to change the tank
to a new one. On two occasions I was at home having lunch and heard a really
loud "clunk/boom" sound at my front door. The person installing the new tank
dropped it on my front porch (both times I was home to hear it). I ran to the
door and told the guy, "You are going to break the cement if you continue to
do that." He told me, "Why don't you move it somewhere else?" I argued, "So
you can break that too?" Our cement walkway is chipped/cracked because of
this. The water representative came out and told me it was "water damage." I
had the person who layed down our cement walkway two years ago come out to
assess the damage. He told me that it was definately damaged from the soft
water tank being dropped on it and it could not be caused by "water damage."
I called the water company and asked them to repair the damage. They said
they would send someone out, but they never did. I called back several times,
but was not helped. Finally a month later another water representative did
come out. After discussing it with the rep, I found out it would cost me
around $275 to replace the walkway on top of the $182.29 I owed them for my
last tank installation. We decided it would be ok to just leave the walkway
the way it was and that I wouldn't pay my last bill for the installation.
Well now the $182.29 that I owe them is in Collection. I called the
collection agency and told them what happened and he said I have to pay it
because I owe it. He added that after I pay it, I should take them to small
claims court because the water company should be reprimanded because this
company is known for being "unfair." I really don't want to go to court
because I still feel I'm in the right with not having to pay for an
installation that ended up costing me more in the long run. If I pay them, it
will have to wait longer to repair my porch. What should I do?
I am in California!! Dee