Spoiled freezer foods

[triestospeak]

What is the name of your state (only U.S. law)?

I bought a Russell Hobbs freezer from Tesco about a week ago. I followed all instructions to set up the freezer and then put my food in. The freezer didn't work and as a result my food inside spoiled.

I contacted Tesco but so far have only been offered £20 while the contents of the freezer is worth a few hundred. I told them that offer was unacceptable but they insisted that was the best they could offer.

I have shown both proof of purchase and images of the food.

According to the sources I have read online, I am entitled to be refunded the full amount of the spoiled foods but Tesco have repeatedly insisted this is not the case.

Should I try to pursue this in small claims court?



Any help is appreciated

James

 

[Zigner]

What is the name of your state (only U.S. law)?

I bought a Russell Hobbs freezer from Tesco about a week ago. I followed all instructions to set up the freezer and then put my food in. The freezer didn't work and as a result my food inside spoiled.

I contacted Tesco but so far have only been offered £20 while the contents of the freezer is worth a few hundred. I told them that offer was unacceptable but they insisted that was the best they could offer.

I have shown both proof of purchase and images of the food.

According to the sources I have read online, I am entitled to be refunded the full amount of the spoiled foods but Tesco have repeatedly insisted this is not the case.

Should I try to pursue this in small claims court?



Any help is appreciated

James

What US state uses £ as a unit of currency?

 

[quincy]

What is the name of your state (only U.S. law)?

I bought a Russell Hobbs freezer from Tesco about a week ago. I followed all instructions to set up the freezer and then put my food in. The freezer didn't work and as a result my food inside spoiled.

I contacted Tesco but so far have only been offered £20 while the contents of the freezer is worth a few hundred. I told them that offer was unacceptable but they insisted that was the best they could offer.

I have shown both proof of purchase and images of the food.

According to the sources I have read online, I am entitled to be refunded the full amount of the spoiled foods but Tesco have repeatedly insisted this is not the case.

Should I try to pursue this in small claims court?



Any help is appreciated

James

FreeAdvice handles US law questions and legal concerns only. It appears you are not in the US. What is the name of your state or, if not in the US, what is the name of your country?

Because you set up the freezer yourself, it is unlikely that you will be able to prove fault on the part of the manufacturer.

 

[triestospeak]

My apologies - I did not realise this was solely for US law questions.
In any case, I am from the United Kingdom.

James

 

[CTU]

My apologies - I did not realise this was solely for US law questions.
In any case, I am from the United Kingdom.

James

Try this one, James: http://www.thelawforum.co.uk/

 

[adjusterjack]

According to the sources I have read online, I am entitled to be refunded the full amount of the spoiled foods but Tesco have repeatedly insisted this is not the case.

Instead of reading sources online, how about reading the written warranty that came with your freezer.

That's where you'll find your rights and remedies.

 

[quincy]

Instead of reading sources online, how about reading the written warranty that came with your freezer.

That's where you'll find your rights and remedies.

There is a two-year guarantee on Russell Hobbs freezers that cover mechanical breakdowns (1 year for tabletop refrigerators). The refrigerator will be repaired free of charge or the refrigerator will be replaced with proof of purchase. What is NOT covered is food loss.