Square Trade is a Rip off company

[xplot]

What is the name of your state? Australia WA

Square Trade Stated this when i made a payment:

Once we receive the payment confirmation, we will instruct the seller to start the shipping process. We will hold the payment details until you send us your confirmation that you are satisfied with the product you received. As soon as we receive your confirmation we will release the payment details to the seller.

Sincerly,
Square Trade Financial Department


The seller has received his money and i have no item, yet i should confirm i have the items before they give the money details, I have tried contacting square trade through emails and no one answers, does anyone have there phone number?

I have basically been ripped off and i will let everyone know how much square trade is a load of ****

 

[ldkirby]

Yes, you have been ripped off...but not by Square Trade. Square Trade never holds money for a sale, they are an outsourced mediation service. Was this a high dollar item at a price too good to be true? If so, then you recieved a spoof email to convince you to send the money.
Did you pay by Western Union? If so, your money is gone.

 

[ldkirby]

Go here
http://www.squaretrade.com/cnt/jsp/index.jsp

and scroll down to click on Tips to Verify Sellers.

 

[dallas702]

Yeah, it figures. That's why I would never waste the $20 for them to intervene. I don't think they really have any leverage.

 

[ldkirby]

Square Trade DID NOT rip him off. He fell for a scam after receiving a fake email that appeared to come from Square Trade.

 

[dallas702]

I think you have assumed that, as he didn't agree or reply. You may very well be correct. I get that stuff all the time....all attached to the use of Ebay. I still think having to pay an outside "mediator" to resolve Ebay problems is problematic because Ebay reaps tons of money from all these transactions, but does nothing to resolve the problems.

 

[ldkirby]

Well, after spending the last several years on ebay and reading all the scams, and reading Square Trade's website (note links above) where they tell you the same story the OP did, yes, I guess it is an assumption....BASED ON REALITY.

 

[ldkirby]

From the Square Trade website...

Beware of potential fake "spoof" emails that pretend to be an authentic email from SquareTrade or other trusted companies.

SquareTrade Never Takes Payment on Behalf of a Seller:
Scam emails will often request the consumer to pay via a money transfer service, such as Western Union or Money Gram, an escrow service, or by money order. BEWARE! SquareTrade will NEVER act as an escrow agent for a seller and will NEVER hold or transfer money on behalf of an auction or seller.


Claims of Large Insurance Backing Are Usually Fraudulent:
Scam emails often make false claims that the seller is backed by a large "protection account" or by 3rd party insurance or similar claims to make you feel safe. Verify such claims directly with 3rd parties.


Beware of Fake Websites:
Beware that scam artists often create fake websites to look exactly like trusted company websites that are linked to the scam emails. To help prevent being defrauded by such tricks, always directly type into your web browser the name of the business (e.g., www.squaretrade.com, www.ebay.com, www.paypal.com, www.amazon.com) when you are verifying information with a trusted website.


Verify Before You Pay:
If you have received one of these emails or are concerned about a seller, DO NOT pay until you have verified a seller's claims.
If claims relate to SquareTrade, forward the email and questions to [email protected], and wait until a SquareTrade representative contacts you.
If the claims relate to a specific ecommerce website purchase, such as eBay, Amazon.com, Yahoo or craigslist.org, visit their website for further information and send suspicious emails or questions to their respective support teams (e.g., [email protected], [email protected], [email protected],[email protected]). These companies might also have added buyer protection to cover some of your losses.

Use Secure Payment Methods:
We suggest NEVER using wire or money transfer methods, such as Western Union or MoneyGram, money orders or personal checks, when paying an unknown seller, as these forms of payment leave you with little or no recourse if the transaction is fraudulent. Credit cards generally offer the highest fraud protection for consumers. You should contact your credit card issuer for more information.


Use caution and common sense: "Too good to be true" deals are often fraudulent. Purchase responsibly and realize there are risks when buying online from unknown sellers.