"Standard Feature" missing from my newly purchased vehicle...

[the soz]

This thread is old, but highly relevant to my situation.... Hoping some of the old posters might have some sage advice. I recently shopped for and purchased a Sienna XLE AWD with Navigation Package. I chose this car after careful research for a bunch of reasons. We wanted All-Wheel Drive, back up sonar (which comes with the Nav package) and the kids loved the lounge style seating...

So here's the catch. When we were shopping, I got a BROCHURE from a Toyota dealer. In the brochure (I still have it), it says, "Lounge Seating is STANDARD (my emphasis) on Sienna Limited and XLE AWD models, not available on any other models." Since the car we were buying was "standard" and the only option I was looking for was the Nav package, that was all I looked for on the Moroney.... So, the dealer got the car in, we did all the paperwork and as we were dotting the final i's and t's I told the kids to check out the lounge seating... Only to find out it wasn't there.

We were really confused. So I asked for a copy of the brochure and the dealer told me they don't have any (I didn't have mine with me). So tonight, when I look up the brochure online, it says that the lounge seating is available only on the Limited.

I haven't started the discussion with the dealer yet, but would be curious if you think I have a leg to stand on.

Thanks,

Dave

 

[OHRoadwarrior]

The short answer Dave is you have no leg to stand on because you have no evidence of this brochure.

 

[I'mTheFather]

Are the brochure and the vehicle both the same model year? The 2013 had lounge seating available according to the online brochure. The 2014 does not.

 

[Zigner]

In addition to what OHRoadwarrior said - the brochure undoubtably had language stating that the options/features shown may not be available.

And, just to be thorough - what US state are you in?


ETA: Also, when you signed the paperwork, you agreed to take the vehicle as it is (feature-wise). You should have examined the vehicle BEFORE signing the paperwork.

 

[FlyingRon]

The first quote in the brochure is a disclaimer that option packages may vary with region. The brochure doesn't mean anything even without it. It's not a contract, it's just advertising.
Now if your window sticker indicated there was an option that ended up not being present, THAT might be actionable.