D
delphine Lee
Guest
hello,
I am writing this on behalf of my parents who operate a small dry cleaning pick- up store in Washington DC. This is kind of complicated, so i hope that you bear with me. The whole trouble started when a customer brought in a leather jacket. Like the way it is usually done, my parents sent it out to the leather cleaning company that they do business with. The jacket came out a totally different color and my parents sent it back to the leather cleaner to fix it. The jacket came out even darker. So, naturally, my parents and the customer is very upset and asked for a payback for the jacket. When my parents asked them to prove that they didn't damage it by wrong procedure, the leather company send the jacket for an analysis to the International Textile Analysis laboratory. The conclusion was that the defect lies in the leather, not cleaning. My question is , what can my parents do?
The customer brought in a nearly new jacket and now, it is unwearable. The testing and all completely distroyed whatever that was left. Can they sue the retail store for defective merchandise? Or can they sue the leather cleaner under the negligence since they didn't notify my parents of several things that include:
1. That the jacket didn't have a label
2. that they went ahead with another cleaning when my parents told them to "fix" it if they can
3. that they didnt notify my parents that the "proving" process was going to ruin the jacket completely.
My parents are literally stuck in the middle between the customer and the leather cleaner. I t seems that if they don't do anything, my parents would have to mend the damages when they didn't do anything. Besides it is likely that they are going to lose a customer after what happened. So please help!! What action would be most helpful and prudent in this case?
I am writing this on behalf of my parents who operate a small dry cleaning pick- up store in Washington DC. This is kind of complicated, so i hope that you bear with me. The whole trouble started when a customer brought in a leather jacket. Like the way it is usually done, my parents sent it out to the leather cleaning company that they do business with. The jacket came out a totally different color and my parents sent it back to the leather cleaner to fix it. The jacket came out even darker. So, naturally, my parents and the customer is very upset and asked for a payback for the jacket. When my parents asked them to prove that they didn't damage it by wrong procedure, the leather company send the jacket for an analysis to the International Textile Analysis laboratory. The conclusion was that the defect lies in the leather, not cleaning. My question is , what can my parents do?
The customer brought in a nearly new jacket and now, it is unwearable. The testing and all completely distroyed whatever that was left. Can they sue the retail store for defective merchandise? Or can they sue the leather cleaner under the negligence since they didn't notify my parents of several things that include:
1. That the jacket didn't have a label
2. that they went ahead with another cleaning when my parents told them to "fix" it if they can
3. that they didnt notify my parents that the "proving" process was going to ruin the jacket completely.
My parents are literally stuck in the middle between the customer and the leather cleaner. I t seems that if they don't do anything, my parents would have to mend the damages when they didn't do anything. Besides it is likely that they are going to lose a customer after what happened. So please help!! What action would be most helpful and prudent in this case?