What is the name of your state? Georgia
Location: Georgia, Forsyth County
90 days ago I paid [REPAIR SHOP A] $1800.00 for work that required welding truss and gussets to my front axle (Jeep JK Wrangler).
Outside of numerous customer service issues and a rushed delivery, it came to my attention the welds were sub-standard at best and potentially unsafe about 6 days ago during unrelated maintenance at [REPAIR SHOP B].
Photographic evidence and documentation (via PM) was provided by [REPAIR SHOP B] explaining what was found totaling $500.00, which I paid.
For [REPAIR SHOP B] to completely re-do the work will involve removing the axle, grinding off the welds, putting on new truss and gussets, plus installation and alignment totaling $1200.00.
Due to the safety concerns of cracked welds I requested that [REPAIR SHOP B] address the issues with re-welds immediately and would contact [REPAIR SHOP A] in regards to a resolution.
This was because returning to [REPAIR SHOP A] was logistically difficult when factoring in; time off from work, towing the vehicle, acquiring a rental etc. Additionally, I did not have any confidence in the competency of their staff/techs or any knowledge of an 'inspection policy'.
[REPAIR SHOP A] claims they have a 'inspection policy' in the event of sub-standard work or parts failure, I was not told about this policy, before, during or after my vehicle was delivered. Nor is any information printed on the simple paper receipt I was given upon paying in-full two weeks in advance of the work.
Whereas [REPAIR SHOP B] has extensive language on their invoices about theresponsibility of each party when a vehicle is modified and then delivered.
I would like to recover $1700.00 in total from [REPAIR SHOP A].
Personal thoughts- I am of the opinion that this whole matter is the result of poor internal communication/scheduling policies at [REPAIR SHOP A] that led to a rushed welding job to make up for a missed deadline.
Location: Georgia, Forsyth County
90 days ago I paid [REPAIR SHOP A] $1800.00 for work that required welding truss and gussets to my front axle (Jeep JK Wrangler).
Outside of numerous customer service issues and a rushed delivery, it came to my attention the welds were sub-standard at best and potentially unsafe about 6 days ago during unrelated maintenance at [REPAIR SHOP B].
Photographic evidence and documentation (via PM) was provided by [REPAIR SHOP B] explaining what was found totaling $500.00, which I paid.
For [REPAIR SHOP B] to completely re-do the work will involve removing the axle, grinding off the welds, putting on new truss and gussets, plus installation and alignment totaling $1200.00.
Due to the safety concerns of cracked welds I requested that [REPAIR SHOP B] address the issues with re-welds immediately and would contact [REPAIR SHOP A] in regards to a resolution.
This was because returning to [REPAIR SHOP A] was logistically difficult when factoring in; time off from work, towing the vehicle, acquiring a rental etc. Additionally, I did not have any confidence in the competency of their staff/techs or any knowledge of an 'inspection policy'.
[REPAIR SHOP A] claims they have a 'inspection policy' in the event of sub-standard work or parts failure, I was not told about this policy, before, during or after my vehicle was delivered. Nor is any information printed on the simple paper receipt I was given upon paying in-full two weeks in advance of the work.
Whereas [REPAIR SHOP B] has extensive language on their invoices about theresponsibility of each party when a vehicle is modified and then delivered.
I would like to recover $1700.00 in total from [REPAIR SHOP A].
Personal thoughts- I am of the opinion that this whole matter is the result of poor internal communication/scheduling policies at [REPAIR SHOP A] that led to a rushed welding job to make up for a missed deadline.