SWIMMING POOL INSTALLATION WARRANTY

[BROWNMA]

We had a pool installed last year by a contractor. We paid extra for a clay base with a 5 year warranty. We have experienced a sink hole and now a hole in the liner. We have called the contractor - and although they confirm that there is a warranty - the "Forman" in charge won't call us back to set up an appointment to come out to investigate.

How long do we have to wait for them to act on the warranty?

If we fix the pool ourselves or hire another contractor - how do we get reimbursed?

 

[HomeGuru]

<BLOCKQUOTE><font size="1" face="Arial, Helvetica, Verdana">quote:</font><HR>Originally posted by BROWNMA:
We had a pool installed last year by a contractor. We paid extra for a clay base with a 5 year warranty. We have experienced a sink hole and now a hole in the liner. We have called the contractor - and although they confirm that there is a warranty - the "Forman" in charge won't call us back to set up an appointment to come out to investigate.

How long do we have to wait for them to act on the warranty?

If we fix the pool ourselves or hire another contractor - how do we get reimbursed? <HR></BLOCKQUOTE>

Do not wait any longer. Send the contractor a certified letter requesting that they take immediate action to repair the pool under a warranty claim. Copy the State Contractors License Board.

Read your warranty docs carefully. There is a clause that states the procedures for the filing of a claim. You must give the contractor the opportunity to investigate and repair the problem. You should hire your own soils engineer to deterime the cause of the sink hole and recommend a proper fix.