B
BlueButterfly
Guest
I am from Houston Texas
I have a problem
I called the phone company (SWB) to ask for an extension for a late bill.
I talk to a young lady and she said that she could extend it until Jan 3.
So I asked if she could extend it until Friday the 4
She said no... that she could really only extend it until the 2nd but that she would until the 3rd.
WELL I thought I need to talk to someone else!
So I thought who? Well on their recording they said that they had Spanish speaking customer service representatives.
So I called them back, spoke in Spanish to their Spanish representative, again to ask for more time.
She told me I could only had until the 28 of December...
I said what? Why? She said that that was all the time they could extend me.
I told her that I had just spoken to a young lady and she had given me until the 3rd of Jan.
She said that she could see on her computer that I had, but that no one had typed that in or mentioned it.
I told her that She had. She left me on hold to go check with the person that I talked to.
She can back on line and said that The Young Girl that I had talked to had not mention a time to me.
At this point I got angry and said that YES she had AND didn't they record their conversations with their customers?
I told her that the only difference between the first conversation and the second I was having with her was the Language.
Did they give more time to a person if they spoke in English then if they spoke in Spanish????
If I had not spoken in English to the first young lady
And only called in Spanish they would not have give me more time.
That to me is DISCRIMINATION!
How many Spanish speaking customers is the telephone company denying services that they do provide for English speaking customers.?????
Can someone please help, what should I do? I don't just want to FORGET this.
I have a problem
I called the phone company (SWB) to ask for an extension for a late bill.
I talk to a young lady and she said that she could extend it until Jan 3.
So I asked if she could extend it until Friday the 4
She said no... that she could really only extend it until the 2nd but that she would until the 3rd.
WELL I thought I need to talk to someone else!
So I thought who? Well on their recording they said that they had Spanish speaking customer service representatives.
So I called them back, spoke in Spanish to their Spanish representative, again to ask for more time.
She told me I could only had until the 28 of December...
I said what? Why? She said that that was all the time they could extend me.
I told her that I had just spoken to a young lady and she had given me until the 3rd of Jan.
She said that she could see on her computer that I had, but that no one had typed that in or mentioned it.
I told her that She had. She left me on hold to go check with the person that I talked to.
She can back on line and said that The Young Girl that I had talked to had not mention a time to me.
At this point I got angry and said that YES she had AND didn't they record their conversations with their customers?
I told her that the only difference between the first conversation and the second I was having with her was the Language.
Did they give more time to a person if they spoke in English then if they spoke in Spanish????
If I had not spoken in English to the first young lady
And only called in Spanish they would not have give me more time.
That to me is DISCRIMINATION!
How many Spanish speaking customers is the telephone company denying services that they do provide for English speaking customers.?????
Can someone please help, what should I do? I don't just want to FORGET this.
Wow in two lines you answered my concerns
Thank You...