alkaspencer
New member
State Farm hired an outside agency (Agero) to do roadside assistance. Roadside assistance was incredibly unprofessional, with no professional experience and ended up doing damage to my car, breaking a nug and nut off the wheel. State Farm is now trying to deny responsibility and avoid paying for the damages. After reviewing legal resources, I've come to understand that the Tort Claim would fall under State Farm as long as there is reasonable evidence pointing towards whether the employer (state farm) has the right to control the manner in which the employee performs their job. Which would then change the title of Agero to a "respondeat superior". Im also under the impression that they are acting in bad faith due to Lack of useful communication, Misrepresentation of the insurance policy, and potential Unreasonable denials of coverage. Would Agero be considered a respondeat superior within these terms? Is state farm responsible given their contract with them and given they never apprised their relationship with Agero to myself, a policy holder?