What is the name of your state? CA
Hello, on 8/3 I got a flat tire on my front passenger side so I called my insurance agency (Allstate) needing roadside assistance. The guy came changed it into the spare with no trouble. Unfortunately the spare was also flat so we had to call in a tow truck to take it to the tire shop. The guy loaded it to the bed of the tow truck and took it to the tire shop. Now the tire shop called me right after we dropped it off that the whole hub is broken, axle is not turning, they can't even take out the tire itself to change it because the hub is not rotating. I now have to tow it again to a bodyshop which is estimating the damage to at least 1,000-2,000USD. The tow guy definitely damaged my car because it was in perfect condition before hand. How does a car that didn't move from getting a flat tire to going to the tire shop receive all this damage. Very upset, i'm calling Allstate but they're telling me i only have liability coverage so they cannot help me. When i ask their policy on a tow issued by them and if they are liable they dodge the question, telling me that they are not sure and will call back later, but they never do. I have been calling them for days with no luck.
What should be my next step?
Thank you all
Hello, on 8/3 I got a flat tire on my front passenger side so I called my insurance agency (Allstate) needing roadside assistance. The guy came changed it into the spare with no trouble. Unfortunately the spare was also flat so we had to call in a tow truck to take it to the tire shop. The guy loaded it to the bed of the tow truck and took it to the tire shop. Now the tire shop called me right after we dropped it off that the whole hub is broken, axle is not turning, they can't even take out the tire itself to change it because the hub is not rotating. I now have to tow it again to a bodyshop which is estimating the damage to at least 1,000-2,000USD. The tow guy definitely damaged my car because it was in perfect condition before hand. How does a car that didn't move from getting a flat tire to going to the tire shop receive all this damage. Very upset, i'm calling Allstate but they're telling me i only have liability coverage so they cannot help me. When i ask their policy on a tow issued by them and if they are liable they dodge the question, telling me that they are not sure and will call back later, but they never do. I have been calling them for days with no luck.
What should be my next step?
Thank you all
