retiredbaker
Member
What is the name of your state? TX
I purchased online last night a treadmill from a shopping network. I haven't bought anything from them in 2 years and the address they had in their system was from a campground we use to spend the summers (in PA). I didn't catch the mistake until I printed the confirmation. I called right away and I was told I would have to call the company today that it's being shipped from. I wanted to have them change my address from PA to TX. I spent most of the day getting the run-around. That company gave me 6 different numbers to call and no one could help me. The last guy I spoke with told me to call the shopping network I purchased it from and have them change it. I told him they said they couldn't, that I had to call the company. He said, "Oh, they do this all the time. They can change it. Just ask for a Supervisor." When I called them back they told me the same thing about the company shipping it!!! I'm at my whits end! I screwed up, yes, but there MUST be some way to correct this! This is ridiculous! Can I do something with my credit card to have them "block" this charge? Why should it be so difficult to change a shipping address??? This piece of equipment is going to go to a campground in PA, when it should be going to TX. What can I do.....besides never buy anything from them ever again??!!
I purchased online last night a treadmill from a shopping network. I haven't bought anything from them in 2 years and the address they had in their system was from a campground we use to spend the summers (in PA). I didn't catch the mistake until I printed the confirmation. I called right away and I was told I would have to call the company today that it's being shipped from. I wanted to have them change my address from PA to TX. I spent most of the day getting the run-around. That company gave me 6 different numbers to call and no one could help me. The last guy I spoke with told me to call the shopping network I purchased it from and have them change it. I told him they said they couldn't, that I had to call the company. He said, "Oh, they do this all the time. They can change it. Just ask for a Supervisor." When I called them back they told me the same thing about the company shipping it!!! I'm at my whits end! I screwed up, yes, but there MUST be some way to correct this! This is ridiculous! Can I do something with my credit card to have them "block" this charge? Why should it be so difficult to change a shipping address??? This piece of equipment is going to go to a campground in PA, when it should be going to TX. What can I do.....besides never buy anything from them ever again??!!