North Carolina
I purchased a number of trees online from a plant nursery in GA.
During the entire process of selection, checkout and in subsequent paid receipts and packing list there was no return policy.
The usual policy is 1 year for a return because many times bareroot trees (or even balled ones) take a while to get over the shock of being dug up and shipped.
This nursery has a Spring order deadline of March 31st so that the trees will still be semi-dormant when shipped.
Of the trees I ordered, a number of them lived, but quite a few did not.
Assuming the common policy I wrote them and asked what they needed for a replacement tree to be sent (some require the dead tree)
They wrote back that their return policy was that refund requests must be made by July 1st of the same year.
If I had been given any indication of this "non-standard policy" I would have complied with their request.
Does GA have any type of consumer protection in an instance such as this?
Thank you.
I purchased a number of trees online from a plant nursery in GA.
During the entire process of selection, checkout and in subsequent paid receipts and packing list there was no return policy.
The usual policy is 1 year for a return because many times bareroot trees (or even balled ones) take a while to get over the shock of being dug up and shipped.
This nursery has a Spring order deadline of March 31st so that the trees will still be semi-dormant when shipped.
Of the trees I ordered, a number of them lived, but quite a few did not.
Assuming the common policy I wrote them and asked what they needed for a replacement tree to be sent (some require the dead tree)
They wrote back that their return policy was that refund requests must be made by July 1st of the same year.
If I had been given any indication of this "non-standard policy" I would have complied with their request.
Does GA have any type of consumer protection in an instance such as this?
Thank you.