B
BelgBC
Guest
I bought an item from an internet site for a Christmas gift.
I entered my credit card info as part of the purchase form. The next day the merchant contacted me by email and asked me to pay by Ecount, which I did. I received the merchandise. I got my credit card bill a few weeks later and the merchant had charged me two times for the item, even though I had already paid for it by Ecount. One charge was about a week after I had already received the item and the second charge about a week later. I contacted the merchant and they promised to refund the incorrect charges. They sent me an email confirmation indicating they had done so. I got my next credit card bill and saw that no refund had been issued. So I contacted them again they apologized and said the refund would go through in the next few days. I checked my card account a week later and still no refund. I contacted them again and they claimed that their credit card company was no good and it was all the fault of the credit card company, and said they would repay me by Ecount the next day. That was four days ago. Still no refund and now they don't answer my emails. I was able to dispute one charge with my credit card company, but by then it had dragged on so long that I missed the 60 day window to dispute the first charge. What are my options at this point? I have already filed a complaint on this company with the Better Business Bureau. The remaining incorrect chrage is $41.55. I think it would cost me more than what they owe me to try to take them to court, but I'm really steamed that they seem to be getting away with charging me without my authorization and keeping the money. I am in Illinois and this company is based in Hawaii.
Diana
I entered my credit card info as part of the purchase form. The next day the merchant contacted me by email and asked me to pay by Ecount, which I did. I received the merchandise. I got my credit card bill a few weeks later and the merchant had charged me two times for the item, even though I had already paid for it by Ecount. One charge was about a week after I had already received the item and the second charge about a week later. I contacted the merchant and they promised to refund the incorrect charges. They sent me an email confirmation indicating they had done so. I got my next credit card bill and saw that no refund had been issued. So I contacted them again they apologized and said the refund would go through in the next few days. I checked my card account a week later and still no refund. I contacted them again and they claimed that their credit card company was no good and it was all the fault of the credit card company, and said they would repay me by Ecount the next day. That was four days ago. Still no refund and now they don't answer my emails. I was able to dispute one charge with my credit card company, but by then it had dragged on so long that I missed the 60 day window to dispute the first charge. What are my options at this point? I have already filed a complaint on this company with the Better Business Bureau. The remaining incorrect chrage is $41.55. I think it would cost me more than what they owe me to try to take them to court, but I'm really steamed that they seem to be getting away with charging me without my authorization and keeping the money. I am in Illinois and this company is based in Hawaii.
Diana