California
This is great forum, and although this issue has been brought up in the past, I thought I'd start a new thread with a caveat.
I own an online e-commerce website, and the day before Thanksgiving of last year, our packages were stolen from a Ryder truck.
Here are the simple facts:
USPS rented a Ryder truck and it was broken into and all contents were stolen.
We lost 150 packages, mostly 1st class, so the majority didn't have insurance (more on that in a minute)
We had to pay overtime for employees to come in Saturday to resend the packages
Lost customers because of late shipments (living in a 2 day Amazon world)
Lost about 8k of merchadise
Although it probably doesn't matter, USPS won't provide the police report. I'm asking for the report, and also want to know if they insured the rented Ryder truck. My thought is the insurance should extend to us. Was the locking mechanism on the Ryder truck adequate? Reaching here, obviously.
I only asked USPS for the lost cost of goods - 8K. Denied based on it being an indemnity claim (insurance wasn't purchased)
USPS will only reimburse for the postage. Small claims is 5k and under and I'm wondering if I have a case. Not interested in taking this to the federal level, and that's most likely where it would end up anyway. Looking for a small claims loophole based on the rented truck.
This is great forum, and although this issue has been brought up in the past, I thought I'd start a new thread with a caveat.
I own an online e-commerce website, and the day before Thanksgiving of last year, our packages were stolen from a Ryder truck.
Here are the simple facts:
USPS rented a Ryder truck and it was broken into and all contents were stolen.
We lost 150 packages, mostly 1st class, so the majority didn't have insurance (more on that in a minute)
We had to pay overtime for employees to come in Saturday to resend the packages
Lost customers because of late shipments (living in a 2 day Amazon world)
Lost about 8k of merchadise
Although it probably doesn't matter, USPS won't provide the police report. I'm asking for the report, and also want to know if they insured the rented Ryder truck. My thought is the insurance should extend to us. Was the locking mechanism on the Ryder truck adequate? Reaching here, obviously.
I only asked USPS for the lost cost of goods - 8K. Denied based on it being an indemnity claim (insurance wasn't purchased)
USPS will only reimburse for the postage. Small claims is 5k and under and I'm wondering if I have a case. Not interested in taking this to the federal level, and that's most likely where it would end up anyway. Looking for a small claims loophole based on the rented truck.