W
Warranty
Guest
Hello,
I noticed my car had a stalling problem about a month ago. I called the dealer for the problem when the car had under 100,000 miles. The dealer made an appointment for me a few weeks later to fix the problem. At the time of the appointment the dealer only knew there was a stalling problem and the car had approximately 98,000 miles on it. The dealer did not know the exact cause of the problem. When I brought the car back to be fixed it had over 100,000 miles. After unsuccessfully replacing a few parts to find the cause of the problem the dealer called in an engineer from the manufacturer. The engineer found that the problem is very expensive to fix and would have been covered under a manufacturers extended warranty had it been fixed under the 100,000 miles. The dealer and the manufacturer refuse to cover the cost of fixing the car since the problem was diagnosed over 100,000 miles. I believe that since the problem originally occured at under 100,000, and I made an appointment to get the problem fixed, that it should be covered by the manufacturer under warranty.
The only proof I have is a copy of a receipt showing that I had an appointment and the car had approximately 98,000 miles at the time the appointment was made.
What can I do?
-upset in NY
I noticed my car had a stalling problem about a month ago. I called the dealer for the problem when the car had under 100,000 miles. The dealer made an appointment for me a few weeks later to fix the problem. At the time of the appointment the dealer only knew there was a stalling problem and the car had approximately 98,000 miles on it. The dealer did not know the exact cause of the problem. When I brought the car back to be fixed it had over 100,000 miles. After unsuccessfully replacing a few parts to find the cause of the problem the dealer called in an engineer from the manufacturer. The engineer found that the problem is very expensive to fix and would have been covered under a manufacturers extended warranty had it been fixed under the 100,000 miles. The dealer and the manufacturer refuse to cover the cost of fixing the car since the problem was diagnosed over 100,000 miles. I believe that since the problem originally occured at under 100,000, and I made an appointment to get the problem fixed, that it should be covered by the manufacturer under warranty.
The only proof I have is a copy of a receipt showing that I had an appointment and the car had approximately 98,000 miles at the time the appointment was made.
What can I do?
-upset in NY