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Warranty sold is different than what is stated

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Junior Member
What is the name of your state (only U.S. law)? PA

A few years ago, I went to Staples to purchased a computer. The computer was not a known brand that I recognized. But the Staples person assured me that if I purchased the warranty protection plan, I would get my original price back if it cannot be fixed. This seemed like a good deal.

The computer turned out to be a nightmare and broke several time and had to be sent back for warranty repair. When it died after manufacturer warranty expiration, I sent it in to Staples for repair. They told me that they could not repair it but would only give me the used value of the computer. I went back to the store and they told me that I should get my original purchase price back, so he contacted his district manager, who also thought that was the case. Weeks later, they finally reached a contact manager, who told them that they were wrong.

Basically, Staples sold me a warranty based on incorrect information. Obviously, I should have read the contract, but with so many people telling me otherwise, I thought it was correct. What are my recourse?

1. I have contacted Staple's warranty division, they said they will try to talk to the higher ups. Still, there's no guarantee they will do anything.

2. Should I file a case with BBB? In the past, this has gotten the company to do something.

3. Should I file a case with the attorney general. This seems more of a case of poor training than intentional scam. On the other hand, shouldn't corporates take some responsibility for accuracy.

4. Should I file a case with the small claims court. I figure if I file, I may not win since it's probably in the contract, but since the disputed value is about $400, what's the likelihood that they will settle because it's more cost effective.


Senior Member, Non-Attorney
If they are following the warranty (as written) then you really don't have a claim.

3 years! It's time for a new machine anyway!

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