What is the name of your state? Florida
I received a letter stating that due to a billing error I was being backed billed for water from august 2018. It looks like my account had been drafted for an incorrect amount. I never noticed because it comes out automatically from my back account. According to florida statue 25-30350 they're allowed to back bill me for 12 months in case of error, but the company is saying that they are back billing me for consumption instead of 481800 gallons of water that comes up to 2393. I went through all of my bills from 2014 to now and it looks like my usual bill is an average of $90 per month and they were already drafting from August 2018 an average of 40 per month. It doesn't make sense, can they do this? Can somebody help?
as a side note on July 2018 a tech came to my house because i hade inquire about an unusually higher bill, they did something to my meeter and now almost 2 years later i have this issue.
I received a letter stating that due to a billing error I was being backed billed for water from august 2018. It looks like my account had been drafted for an incorrect amount. I never noticed because it comes out automatically from my back account. According to florida statue 25-30350 they're allowed to back bill me for 12 months in case of error, but the company is saying that they are back billing me for consumption instead of 481800 gallons of water that comes up to 2393. I went through all of my bills from 2014 to now and it looks like my usual bill is an average of $90 per month and they were already drafting from August 2018 an average of 40 per month. It doesn't make sense, can they do this? Can somebody help?
as a side note on July 2018 a tech came to my house because i hade inquire about an unusually higher bill, they did something to my meeter and now almost 2 years later i have this issue.