What do I do if a company will not honor a warranty

[jabee99]

I live in Ohio. I ordered a computer from the Video Computer Store in PA. They have an infomercial on television but I ordered the computer from their website. I have had many problems with this company but I will stick to the warranty issues. This computer had a one year in home warranty and I also paid $99. to extend the warranty for two more years. I received the computer in May 2000. Six weeks after I received the computer it locked up and was unusable. Between June 2000 and November 2000 I called them nine times to have this computer repaired. Each time I was told that they had no record of any previous calls. Finally in November they sent me a return merchandise authorization and I sent the computer back to have it repaired. They sent it back in December and it still does not work. I have been leaving voicemails and I am getting no response. Can a company send you junk merchandise and then just ignore your request for warranty service until the warranty runs out? Does a company have a legal obligation to honor a warranty? They are obviously going to choose to continue to ignore me so do you have any suggestions of where I go from here?

 

[explorerfl]

My experience with this type of problem says to put your complaint in writing and send it certified mail to the legal address of the corporation, attention of a corporate officer. Get a name from them when you call. That way you have at least documented your complaint and postmarked it within the warranty period. Additionally, I suggest you also send yourself a copy of the letter but do not open it when received. That helps as supporting evidence should you need to take legal action to enforce the warranty. Good Luck.

 

[jabee99]

Thank You, I sent them a letter with the words "legal action to follow" in large letters. I have reached the point where I will do whatever it takes to get my money back. I put that in my letter also. Hopefully, I won't be forced to take legal action, but I gotta do what I gotta do.