Utah
I purchased a TV online from Sony a few months ago. I ordered a model that cost about $1500 and gave them my credit card. Sony delivered the wrong TV; it was a model that sells for about $1100. The two TVs look a lot alike so it took a few days for me to realize I got the cheaper model. I then called Sony many times and found them very hard to deal with, at first they refused to believe me. Then finally I gave them the serial number off of the TV and they did verify that it did not match the TV I was supposed to get but said they were not sure what model it was (sounds strange). I got the “white glove” delivery and set up service, the outfit who did that at first admitted they delivered two similar TVs on the same day and may have switched them. But then they started to deny knowing anything.
I asked to have the TVs switched out but during this time Sony discontinued the $1500 model I originally ordered so that was not possible. I offered to keep the $1100 TV and just have the difference credited back to my credit card account. They refused this offer. I then wrote a letter to Sony’s consumer service department asking for the difference in price I mailed it certified and got the return receipt. When I did not hear from them I disputed the charge with my credit card company who took the charge off of my account.
Finally I got a call from Sony’s customer service and they were willing to credit my account for the difference in cost and we agreed to that. I told the customer service rep that I had filed the dispute with my credit card company and we agreed that Sony would explain the situation to the credit card company and that I would not continue the dispute. At that point Sony did credit my account for the $400 difference in price. I then got a letter from the credit card company telling them that Sony had credited this amount and so they reduced my disputed amount to the $1100. Then I heard nothing from anyone for months. Last week I started getting some pretty nasty calls from Sony’s collections department; they call my home phone during the day and leave messages demanding payment. I have tried returning these calls but in the evenings the number is just busy.
So now I have a TV for which I have paid nothing. My question is what is my legal obligation? I would be happy to pay the $1100 but I don’t know to whom and I have spent many hours on the phone with Sony getting no where. Sony has my credit card number, my address, my home phone, my work phone and two of my email addresses; at this point it seems to me it is their obligation to contact me. Is there any downside to my just waiting for them to do something?
I purchased a TV online from Sony a few months ago. I ordered a model that cost about $1500 and gave them my credit card. Sony delivered the wrong TV; it was a model that sells for about $1100. The two TVs look a lot alike so it took a few days for me to realize I got the cheaper model. I then called Sony many times and found them very hard to deal with, at first they refused to believe me. Then finally I gave them the serial number off of the TV and they did verify that it did not match the TV I was supposed to get but said they were not sure what model it was (sounds strange). I got the “white glove” delivery and set up service, the outfit who did that at first admitted they delivered two similar TVs on the same day and may have switched them. But then they started to deny knowing anything.
I asked to have the TVs switched out but during this time Sony discontinued the $1500 model I originally ordered so that was not possible. I offered to keep the $1100 TV and just have the difference credited back to my credit card account. They refused this offer. I then wrote a letter to Sony’s consumer service department asking for the difference in price I mailed it certified and got the return receipt. When I did not hear from them I disputed the charge with my credit card company who took the charge off of my account.
Finally I got a call from Sony’s customer service and they were willing to credit my account for the difference in cost and we agreed to that. I told the customer service rep that I had filed the dispute with my credit card company and we agreed that Sony would explain the situation to the credit card company and that I would not continue the dispute. At that point Sony did credit my account for the $400 difference in price. I then got a letter from the credit card company telling them that Sony had credited this amount and so they reduced my disputed amount to the $1100. Then I heard nothing from anyone for months. Last week I started getting some pretty nasty calls from Sony’s collections department; they call my home phone during the day and leave messages demanding payment. I have tried returning these calls but in the evenings the number is just busy.
So now I have a TV for which I have paid nothing. My question is what is my legal obligation? I would be happy to pay the $1100 but I don’t know to whom and I have spent many hours on the phone with Sony getting no where. Sony has my credit card number, my address, my home phone, my work phone and two of my email addresses; at this point it seems to me it is their obligation to contact me. Is there any downside to my just waiting for them to do something?