Shadowbunny
Queen of the Not-Rights
@adjusterjack I"m tagging you as our resident expert. Here's the situation.
Last year's monsoon damaged the roof of one of our rental homes. Local contractor (bonded, insured) put in the quote to our insurance company, Safeco. The quote to repair the damage included replacing the decking. In fact, the quote stated that it had to be replaced to bring it up to code. Got the initial payment from Safeco; paid it to the contractor.
Our tenants let us know when the job was done so we could go check it out. Not only did the contractor fail to remove a truckload of debris, but he also failed to install 2 whirlybirds AND, most importantly, he failed to replace the sheathing. 4 months later he asked us for payment. I contacted Safeco, and they stated he hadn't submitted the final invoice. Let contractor know that he needs to submit the invoice to the insurance company. We also told him that his crew didn't replace the sheathing or install whirlybirds as per the original quote. We let our Safeco rep know all of this.
Here we are now, almost a year after the original damage, and contractor contacts us again. He still hadn't submitted an invoice to Safeco, and still hadn't responded to our inquiries about his failure to replace the sheathing. Again, we tell him to submit the invoices that Safeco is asking for.
Today, we're notified that Safeco has cut us a check for $11k. That is the amount for his original quote that includes replacing sheathing and installing whirlybirds. Contact the claims agent, explain AGAIN that he didn't complete all the work that was on the original quote, and that he has charged them for work he didn't complete. Claims agent tells us to pay him for what he did (about $4k worth). Ask her what to do with the rest -- and she won't answer.
We're at a loss. Seriously -- why does Safeco want to overpay him? Or us? Keeping the $$ doesn't seem right; neither does paying a contractor who didn't do the work he claimed he did. Any suggestions?
Last year's monsoon damaged the roof of one of our rental homes. Local contractor (bonded, insured) put in the quote to our insurance company, Safeco. The quote to repair the damage included replacing the decking. In fact, the quote stated that it had to be replaced to bring it up to code. Got the initial payment from Safeco; paid it to the contractor.
Our tenants let us know when the job was done so we could go check it out. Not only did the contractor fail to remove a truckload of debris, but he also failed to install 2 whirlybirds AND, most importantly, he failed to replace the sheathing. 4 months later he asked us for payment. I contacted Safeco, and they stated he hadn't submitted the final invoice. Let contractor know that he needs to submit the invoice to the insurance company. We also told him that his crew didn't replace the sheathing or install whirlybirds as per the original quote. We let our Safeco rep know all of this.
Here we are now, almost a year after the original damage, and contractor contacts us again. He still hadn't submitted an invoice to Safeco, and still hadn't responded to our inquiries about his failure to replace the sheathing. Again, we tell him to submit the invoices that Safeco is asking for.
Today, we're notified that Safeco has cut us a check for $11k. That is the amount for his original quote that includes replacing sheathing and installing whirlybirds. Contact the claims agent, explain AGAIN that he didn't complete all the work that was on the original quote, and that he has charged them for work he didn't complete. Claims agent tells us to pay him for what he did (about $4k worth). Ask her what to do with the rest -- and she won't answer.
We're at a loss. Seriously -- why does Safeco want to overpay him? Or us? Keeping the $$ doesn't seem right; neither does paying a contractor who didn't do the work he claimed he did. Any suggestions?