An update for those of you interested.
We filed a grievance based upon "inequitable treatment".
The member and I met with the supervisor and management wherein the supervisor insisted that the member be placed upon a Plan of Assistance, based on a number of assinine complaints, (for example: while the member was on vacation, the office ran out of pink paper) this was also in her evaluation. During the meeting we reduced the POA to "Performance Expectations", which we hope will be expunged as one of the remedies of the grievance. The issue of bathroom breaks and phone calls was resolved with a simple flip of the phone messaging switch (duh), but more importantly, management is becoming aware of the supervisor's declining credibility.
Any questions, comments, or advice is welcome!
Thank you, All.