AvoidDirecTV
Junior Member
What is the name of your state? AZ
Hello, I believe I am being wrongly charged by DirecTV for the sum of $280 for as they claim, early termination. I say I asked them to remove their equipment because their remotes do not work with my TV, hence, their "system" does not work on my system.
Brief history, they installed their system in early Oct 06 and immediately noticed a remote would not function with one of my TV's, they asked me to keep trying the manual mode, over next few days I tried it for about 8 hours , still no worky. The day after install I asked that they return to fix remote, it took two weeks to come out, again, when they returned, they could not get remote to function with my TV (per the back of the installers contract, it says they will "program remote to work all applicable devices") and Tech stated it would never work. They also installed a DVR which would not work properly and stated its broken, but we don't have any more so call for another service visit (ie two more weeks without TV)... I called to have them remove service siting their inability to provide me service, and disputing any charges to the account.
Now, DirecTV is charging me with early termination, and have forwarded charge to a collection agency, even though i have numerous times said I am disputing the charge, written them, and asked to seek resolution through dispute resolution process per the back of their bill, and only received their first bill two days prior to them forwarding to agency. They cited early cancellations are forwarded immediately...
They sent me a letter saying they would cancel the fee if I agreed to reconnect service. I replied that I would accept that offer if they agreed to make it work with my TV.
Today I get a call from a "very senior manager" in CO who states that "there is no guarantee their remotes will work with my TV". And that "even though it doesn't work with my TV I signed a contract for two years (which I didn't "sign" anything) and would have to pay for canceling early, even though they could not get the remotes to work. She also said "I would have no option to pursue through dispute the resolution process noted on the back of their bill", because as she said "early cancellation fees are not disputable"...
So, a mega corporation is getting ready to rain down death and destruction on me the little guy because they couldn't get their service to work with my equipment.
I think I have used the little guy options of playing nice with phone calls and emails, now they have escalated to collection, what are my options, should I just pay them even though their service did not work?
thanks in advance.
s
Hello, I believe I am being wrongly charged by DirecTV for the sum of $280 for as they claim, early termination. I say I asked them to remove their equipment because their remotes do not work with my TV, hence, their "system" does not work on my system.
Brief history, they installed their system in early Oct 06 and immediately noticed a remote would not function with one of my TV's, they asked me to keep trying the manual mode, over next few days I tried it for about 8 hours , still no worky. The day after install I asked that they return to fix remote, it took two weeks to come out, again, when they returned, they could not get remote to function with my TV (per the back of the installers contract, it says they will "program remote to work all applicable devices") and Tech stated it would never work. They also installed a DVR which would not work properly and stated its broken, but we don't have any more so call for another service visit (ie two more weeks without TV)... I called to have them remove service siting their inability to provide me service, and disputing any charges to the account.
Now, DirecTV is charging me with early termination, and have forwarded charge to a collection agency, even though i have numerous times said I am disputing the charge, written them, and asked to seek resolution through dispute resolution process per the back of their bill, and only received their first bill two days prior to them forwarding to agency. They cited early cancellations are forwarded immediately...
They sent me a letter saying they would cancel the fee if I agreed to reconnect service. I replied that I would accept that offer if they agreed to make it work with my TV.
Today I get a call from a "very senior manager" in CO who states that "there is no guarantee their remotes will work with my TV". And that "even though it doesn't work with my TV I signed a contract for two years (which I didn't "sign" anything) and would have to pay for canceling early, even though they could not get the remotes to work. She also said "I would have no option to pursue through dispute the resolution process noted on the back of their bill", because as she said "early cancellation fees are not disputable"...
So, a mega corporation is getting ready to rain down death and destruction on me the little guy because they couldn't get their service to work with my equipment.
I think I have used the little guy options of playing nice with phone calls and emails, now they have escalated to collection, what are my options, should I just pay them even though their service did not work?
thanks in advance.
s