What is the name of your state (only U.S. law)? MA
Facts:
I was their customer last year. I opted for pre-pay service when I signed up. On February and early March this year the company called me to renew service, I specifically told them I am not renewing the service, and asked them not to service my lawn. There are 2 telephone records showing the time the conversations occured (but I did not record the conversations).
Their words:
They serviced my lawn on mid-March this year and charging me $39 for the service. They claimed I never called to stop the plan until that service was performed. They said the conversations I mentioned above do not count (as canceling), because it was there representatives called me and during those calls I asked them not to renew, not that I called them to ask not to renew, and in the contract (probably in a fine-print I signed a year ago) sates customers need to call in to cancel service, otherwise it keeps renewing itself.
My words:
1. When I obtained the service last year, I chose pre-pay service and told them I only use the service I already paid for, no any other ones. This one is not in my pre-pay package, and I did not choose it, so I should not pay for it.
2. When this year thay called me, I explained clearly on the phone I do not renew, and that should count. How come when they called and asked me to renew, if I say yes, that counts as a renew, but if I say no, that doesn't count as a no renew? Is this a deceptive practice? And during the calls no one explain to me I need to call to cancel.
I want to give them a lesson. Can I suit them for harrasing me (keep sending me the bill), deceptive practice, or something like that? Can I ask for punity damages (for my time and stress suffered)?
Thanks.
Facts:
I was their customer last year. I opted for pre-pay service when I signed up. On February and early March this year the company called me to renew service, I specifically told them I am not renewing the service, and asked them not to service my lawn. There are 2 telephone records showing the time the conversations occured (but I did not record the conversations).
Their words:
They serviced my lawn on mid-March this year and charging me $39 for the service. They claimed I never called to stop the plan until that service was performed. They said the conversations I mentioned above do not count (as canceling), because it was there representatives called me and during those calls I asked them not to renew, not that I called them to ask not to renew, and in the contract (probably in a fine-print I signed a year ago) sates customers need to call in to cancel service, otherwise it keeps renewing itself.
My words:
1. When I obtained the service last year, I chose pre-pay service and told them I only use the service I already paid for, no any other ones. This one is not in my pre-pay package, and I did not choose it, so I should not pay for it.
2. When this year thay called me, I explained clearly on the phone I do not renew, and that should count. How come when they called and asked me to renew, if I say yes, that counts as a renew, but if I say no, that doesn't count as a no renew? Is this a deceptive practice? And during the calls no one explain to me I need to call to cancel.
I want to give them a lesson. Can I suit them for harrasing me (keep sending me the bill), deceptive practice, or something like that? Can I ask for punity damages (for my time and stress suffered)?
Thanks.