What is the name of your state (only U.S. law)? National
I am asking a fairly general question to understand whether this can be legal or not.
I work for an ISP that offers software of their own brand with a paid subscription, as many due. I have been told that should a customer call in for service and we access their computer, we MUST install that software, hopefully without asking the customer, on the customers computer, which is owned equipment by the customer entirely. Now, I have been told, because I have serious ethical issues with this, I may ask and give them right of refusal, however they have said to the floor that we are to install this software and we are allowed to, because upon allowing us to access their computer, they click acceptance of our terms and that clause is in there.
I want to know if that sounds at all legal or not. I understand we can install IF given permission but it seems like if it is the customers computer and they own it, we do not have legal rights to do anything like that, and even if they clicked the box to accept that entire set of terms if they werent calling in for that, and it is required to receive our service they called in on, it would not be a valid upheld contract.
Furthermore, there are licenses with that software we are supposed to just install that I am being told that when they accept our terms to connect, they are agreeing we are acting as agents for the customer and can accept the terms on their behalf. That doesnt seem legal at all. Its as though we suddenly have some power of attorney thing going on and are given a check to do whatever WE think should be done.
I should also point out, this software is only for windows computers. it is not for Macs or Linux or other, yet they claim because they advertised it with service we must fulfill that obligation. I can get that if we ask the customer if they want it or the customers asks, yes we do. But to JUST install it.. seems illegal.
Any thoughts on this?
I am asking a fairly general question to understand whether this can be legal or not.
I work for an ISP that offers software of their own brand with a paid subscription, as many due. I have been told that should a customer call in for service and we access their computer, we MUST install that software, hopefully without asking the customer, on the customers computer, which is owned equipment by the customer entirely. Now, I have been told, because I have serious ethical issues with this, I may ask and give them right of refusal, however they have said to the floor that we are to install this software and we are allowed to, because upon allowing us to access their computer, they click acceptance of our terms and that clause is in there.
I want to know if that sounds at all legal or not. I understand we can install IF given permission but it seems like if it is the customers computer and they own it, we do not have legal rights to do anything like that, and even if they clicked the box to accept that entire set of terms if they werent calling in for that, and it is required to receive our service they called in on, it would not be a valid upheld contract.
Furthermore, there are licenses with that software we are supposed to just install that I am being told that when they accept our terms to connect, they are agreeing we are acting as agents for the customer and can accept the terms on their behalf. That doesnt seem legal at all. Its as though we suddenly have some power of attorney thing going on and are given a check to do whatever WE think should be done.
I should also point out, this software is only for windows computers. it is not for Macs or Linux or other, yet they claim because they advertised it with service we must fulfill that obligation. I can get that if we ask the customer if they want it or the customers asks, yes we do. But to JUST install it.. seems illegal.
Any thoughts on this?