savvycindy
Junior Member
What is the name of your state (only U.S. law)? Nevada
From 11/9/15 through 11/11/15, my boyfriend and I were staying in a suite at the New York-New York Hotel and Casino in Las Vegas, Nevada. On 11/11/15, we left the room approximately 3:30 p.m. and returned to our room at approximately midnight.
When we returned, we found that the room had been ransacked. My laptop computer and approximately $1,000 - $1,500 in jewelry along with a few other miscellaneous items had been stolen.
The hotel room doors close and lock automatically. At least that was what we thought. We filed a report with hotel security that evening and were advised that the hotel room doors do not close and lock 100% of the time. Although we closed the door, we were subsequently advised that we left the room unsecured when we left that afternoon and that the room door was re-locked at approximately 10:30 p.m. (Since we had not yet returned to our room, we can only assume that the people who burglarized the room secured the hotel room door when they left.)
The hotel feels it was not negligent in this matter and will not compensate me for my losses. It is my opinion that if the hotel was aware that the hotel room doors did not close and lock 100% of the time, they should have left all the hotel room doors unlocked so that the occupants would know that they needed to secure the door themselves. In lieu of that, customers should have been informed, either at check-in or by a sign on the door, that the doors did not lock every time the door closed so that they would be aware that extra precautions to secure the room door was necessary. As far as I knew, the door had closed and locked every time previous to the afternoon of 11/11/15. How was I to know that this was not the case? If I had had any idea that there was a problem with the door locking, I certainly would have made more effort to secure the hotel room door.
Does the hotel have any liability in this situation? Would there be a good chance of the court finding in my favor regarding compensation for my lost property if I took the hotel to small claims court?
If a small claims court action is a good idea, how would I go about determining the person I would need to serve at the NY-NY hotel in this action? I live in San Diego, CA. As the claim would have to be filed in Las Vegas, NV, if I won, could I be compensated for my travel expenses back & forth to Las Vegas from San Diego?
From 11/9/15 through 11/11/15, my boyfriend and I were staying in a suite at the New York-New York Hotel and Casino in Las Vegas, Nevada. On 11/11/15, we left the room approximately 3:30 p.m. and returned to our room at approximately midnight.
When we returned, we found that the room had been ransacked. My laptop computer and approximately $1,000 - $1,500 in jewelry along with a few other miscellaneous items had been stolen.
The hotel room doors close and lock automatically. At least that was what we thought. We filed a report with hotel security that evening and were advised that the hotel room doors do not close and lock 100% of the time. Although we closed the door, we were subsequently advised that we left the room unsecured when we left that afternoon and that the room door was re-locked at approximately 10:30 p.m. (Since we had not yet returned to our room, we can only assume that the people who burglarized the room secured the hotel room door when they left.)
The hotel feels it was not negligent in this matter and will not compensate me for my losses. It is my opinion that if the hotel was aware that the hotel room doors did not close and lock 100% of the time, they should have left all the hotel room doors unlocked so that the occupants would know that they needed to secure the door themselves. In lieu of that, customers should have been informed, either at check-in or by a sign on the door, that the doors did not lock every time the door closed so that they would be aware that extra precautions to secure the room door was necessary. As far as I knew, the door had closed and locked every time previous to the afternoon of 11/11/15. How was I to know that this was not the case? If I had had any idea that there was a problem with the door locking, I certainly would have made more effort to secure the hotel room door.
Does the hotel have any liability in this situation? Would there be a good chance of the court finding in my favor regarding compensation for my lost property if I took the hotel to small claims court?
If a small claims court action is a good idea, how would I go about determining the person I would need to serve at the NY-NY hotel in this action? I live in San Diego, CA. As the claim would have to be filed in Las Vegas, NV, if I won, could I be compensated for my travel expenses back & forth to Las Vegas from San Diego?
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