What is the name of your state (only U.S. law)?
I work for a ecommerce business that sells car chargers. A customer/lawyer in ny claimed that our product caused a fire and damaged his phone which he had to replace. He requested that we pay for insurance deductible, and so I requested that he provide us with any information regarding the incident or any evidence that this happened, but he did not provide us with the information. He told us that the item was returned to the vendor and that he was refunded. When I said that we could not accept responsibility as there was no evidence and that we needed the item back, he stated that we have 30 days to provide compensation for the damage to his phone. Your retailer has the device. You are free to contact them for it. Your refusal to do so is willful.
Do we actually need to respond to this threat? If so, how can we respond without this causing any headahes. Can we be held liable for this?
It seems ridiculous, but I get a sense that this guy really intends to move forward, and lawyers are scary to me.
I work for a ecommerce business that sells car chargers. A customer/lawyer in ny claimed that our product caused a fire and damaged his phone which he had to replace. He requested that we pay for insurance deductible, and so I requested that he provide us with any information regarding the incident or any evidence that this happened, but he did not provide us with the information. He told us that the item was returned to the vendor and that he was refunded. When I said that we could not accept responsibility as there was no evidence and that we needed the item back, he stated that we have 30 days to provide compensation for the damage to his phone. Your retailer has the device. You are free to contact them for it. Your refusal to do so is willful.
Do we actually need to respond to this threat? If so, how can we respond without this causing any headahes. Can we be held liable for this?
It seems ridiculous, but I get a sense that this guy really intends to move forward, and lawyers are scary to me.