Big Daddy Dave
Junior Member
California.
Empire Today sent 2 guys to install carpeting. One of them scratched our hardwood flooring while moving furniture from the dining room back to the newly carpeted living room.
I notified Empire the same day. A week later they sent an unrelated contractor to appraise the damage. He told me, "To do it right the entire first floor should be refinished."
Empire told me to get quotes to refinish the floor. Two companies that specialize in floor repair/restoration told me the first floor (approx 700 sqft) needs to be refinished. This is the only way to ensure the flooring matches again.
I sent the quotes to Empire. Weeks later I was told another contractor and a Empire manager would come out to appraise the damage.
A month and a half later, the installer contractor came out with a Empire rep. The contractor said he could make it "perfect" by only repairing the boards that were damaged. This is wood, each board is unique, the flooring is well-kept, but about 29 years old.
Four days over the course of two months the installer contractor finished his work. The 'repaired' boards do not match the surrounding flooring.
Do I sue the contractor or Empire?
Thanks.
Empire Today sent 2 guys to install carpeting. One of them scratched our hardwood flooring while moving furniture from the dining room back to the newly carpeted living room.
I notified Empire the same day. A week later they sent an unrelated contractor to appraise the damage. He told me, "To do it right the entire first floor should be refinished."
Empire told me to get quotes to refinish the floor. Two companies that specialize in floor repair/restoration told me the first floor (approx 700 sqft) needs to be refinished. This is the only way to ensure the flooring matches again.
I sent the quotes to Empire. Weeks later I was told another contractor and a Empire manager would come out to appraise the damage.
A month and a half later, the installer contractor came out with a Empire rep. The contractor said he could make it "perfect" by only repairing the boards that were damaged. This is wood, each board is unique, the flooring is well-kept, but about 29 years old.
Four days over the course of two months the installer contractor finished his work. The 'repaired' boards do not match the surrounding flooring.
Do I sue the contractor or Empire?
Thanks.