WarriorKing
Junior Member
What is the name of your state (only U.S. law)? Iowa.
*******I work in a call center and sometimes customers get very very angry about what i am telling them about their account. Every time this happens they ask to speak with a supervisor and i end up getting in trouble because the customer says i was rude. To me i'm not being rude im actually just trying to explain whats going on and they dont like what im saying so they start yelling. What i have an issue with is the supervisor automatically writes me up for being rude or threatens to suspend me or fire me without even asking me what happened or listening to a tape. All because im telling a customer the truth and they dont like it? The supervisor just keeps saying its the tone of my voice. Well i was born with this voice i cant just change it. So my question is, is it considered discrimination to keep getting in trouble just because of how my voice sounds and someones opinion of thinking im rude? How can you even prove rudeness especially when its the truth being told?
*******I work in a call center and sometimes customers get very very angry about what i am telling them about their account. Every time this happens they ask to speak with a supervisor and i end up getting in trouble because the customer says i was rude. To me i'm not being rude im actually just trying to explain whats going on and they dont like what im saying so they start yelling. What i have an issue with is the supervisor automatically writes me up for being rude or threatens to suspend me or fire me without even asking me what happened or listening to a tape. All because im telling a customer the truth and they dont like it? The supervisor just keeps saying its the tone of my voice. Well i was born with this voice i cant just change it. So my question is, is it considered discrimination to keep getting in trouble just because of how my voice sounds and someones opinion of thinking im rude? How can you even prove rudeness especially when its the truth being told?