What is the name of your state? Missouri, but company is in Florida
Hello:
I am in a warranty dispute with a computer manufacturer. I applied a BIOS upgrade file that was freely available at their FTP site and it damaged my computer. They have voided my warranty because of this, although they have provided me no written confirmation that they have done so. They verbally have informed me of this and refuse to provide me any services or method to challenge this.
They have indicated that they voided my warranty because of the clause in it which allows them to void it based on "unapproved modifications." But, neither their FTP site where I downloaded the software or the software itself indicated that it had any implications on the warranty. FYI, BIOS upgrades are a common operation in computer maintenance and are readily available from most manufacturer's web sites.
I have brought this up with them and they have stated that their web site clearly states their policy. But I couldn't find this policy when I looked, nor could I find BIOS files there.
So, have I voided their warranty or did they not provide due notification with the software they provided?
Thank you.
Hello:
I am in a warranty dispute with a computer manufacturer. I applied a BIOS upgrade file that was freely available at their FTP site and it damaged my computer. They have voided my warranty because of this, although they have provided me no written confirmation that they have done so. They verbally have informed me of this and refuse to provide me any services or method to challenge this.
They have indicated that they voided my warranty because of the clause in it which allows them to void it based on "unapproved modifications." But, neither their FTP site where I downloaded the software or the software itself indicated that it had any implications on the warranty. FYI, BIOS upgrades are a common operation in computer maintenance and are readily available from most manufacturer's web sites.
I have brought this up with them and they have stated that their web site clearly states their policy. But I couldn't find this policy when I looked, nor could I find BIOS files there.
So, have I voided their warranty or did they not provide due notification with the software they provided?
Thank you.