What is the name of your state? Maryland
Hello All,
Yesterday morning I deposited $800.00 into the ATM, as it was 8:47am and the bank wasn't open for another 13 minutes and I had to be at work for 9:00am. This ATM is owned and operated by Susquehanna Bank, and this branch is located at 13418 Marsh Pike, Hagerstown, MD 21742.
After waiting till roughly 1:00pm in the afternoon I checked my account online and I saw a post transaction credit of $100.00 then a reversal of $100.00. So I called the bank to find out what the problem was. It seems that only $700.00 of my $800.00 that I deposited was "received". The $100.00 reversal was due to the incorrect amount posted at the ATM.
When speaking with one of the tellers that was involved with retrieving my money from the ATM she insisted, "There were only 7 $100.00 bills in the envelope, not 8.".
Now, I know I don't have to explain where the money came from, but I will. Over the weekend I was visiting a friend that I haven't seen for some time. He lives in New Jersey. Over the weekend we made a day trip to Atlantic City, NJ. During my time there I withdrew $400.00 from an ATM in the Harrah's Casino. With that money I ended up winning an additional $500.00, making the total cash on my persons at this time $900.00. After leaving my friends and returning home to Hagerstown, MD my money was recounted and it was all still there $900.00. I then talked with my girlfriend and she had mentioned that she went for groceries and picked up some items for the apartment. At this time I gave her $100.00 (which I double checked to ensure she only got 1 bill). This leaves me with $800.00 (8 $100.00 bills), that I checked yet AGAIN in the morning when I woke up. At this time, I took the money to the ATM before work and deposited $800.00.
I explained this not only to the teller on the phone, but the branch manager, and the branch managers "boss" (I'm assuming). They all kept telling me about the banks double protection policies, and that there are always two people watching count money. Honestly, I didn't care. I deposited $800.00 and my money went missing.
They are now "reviewing" the ATM camera video at my request to help prove that I did in fact have $800.00 and not $700.00, but it doesn't seem that there is any light at the end of the tunnel.
If I get a negative response from them today, I will be filing a police report, but what else can I do?
Thanks,
Petch
Hello All,
Yesterday morning I deposited $800.00 into the ATM, as it was 8:47am and the bank wasn't open for another 13 minutes and I had to be at work for 9:00am. This ATM is owned and operated by Susquehanna Bank, and this branch is located at 13418 Marsh Pike, Hagerstown, MD 21742.
After waiting till roughly 1:00pm in the afternoon I checked my account online and I saw a post transaction credit of $100.00 then a reversal of $100.00. So I called the bank to find out what the problem was. It seems that only $700.00 of my $800.00 that I deposited was "received". The $100.00 reversal was due to the incorrect amount posted at the ATM.
When speaking with one of the tellers that was involved with retrieving my money from the ATM she insisted, "There were only 7 $100.00 bills in the envelope, not 8.".
Now, I know I don't have to explain where the money came from, but I will. Over the weekend I was visiting a friend that I haven't seen for some time. He lives in New Jersey. Over the weekend we made a day trip to Atlantic City, NJ. During my time there I withdrew $400.00 from an ATM in the Harrah's Casino. With that money I ended up winning an additional $500.00, making the total cash on my persons at this time $900.00. After leaving my friends and returning home to Hagerstown, MD my money was recounted and it was all still there $900.00. I then talked with my girlfriend and she had mentioned that she went for groceries and picked up some items for the apartment. At this time I gave her $100.00 (which I double checked to ensure she only got 1 bill). This leaves me with $800.00 (8 $100.00 bills), that I checked yet AGAIN in the morning when I woke up. At this time, I took the money to the ATM before work and deposited $800.00.
I explained this not only to the teller on the phone, but the branch manager, and the branch managers "boss" (I'm assuming). They all kept telling me about the banks double protection policies, and that there are always two people watching count money. Honestly, I didn't care. I deposited $800.00 and my money went missing.
They are now "reviewing" the ATM camera video at my request to help prove that I did in fact have $800.00 and not $700.00, but it doesn't seem that there is any light at the end of the tunnel.
If I get a negative response from them today, I will be filing a police report, but what else can I do?
Thanks,
Petch