I purchased a used 2009 Infiniti sedan at a local independent auto dealer in Queens, New
York on July 23rd of 2013. At that time, the odometer read 28,050 of mileage. Within a
few weeks, I started to notice heavy white smoke blowing out from the exhaust pipe. I
was worried so I took it to the nearest mechanic and they said the car had no problem. So
I did not make any attempt to reach out to the dealer. Shortly after, on September 6th as I
was driving on the highway to visit my family in Connecticut, the car began to misfire
and rattle rapidly (odometer read 29,800 at that time). It was so extreme I thought the car
might break down on me, so I got off the nearest exit to the mechanic I used to see when
I lived in Connecticut. He inspected the car and turned out that the engine coil and spark
plugs were all burnt out and needed immediate replacement. (This happened on 9/21/13)
I had no choice but to repair the car on the spot to get back to
New York . I did not call the dealer simply because I did not have a clue I had an statutory
new york state Warranty. Also, I did not expect problems will persist because the car had a such a low
mileage. (This is my biggest mistake and I am aware of it.)Moving forward, on
November 9th as I was driving to Connecticut, the car started to misfire and rattle again
but this time violently. So I checked the warranty status of engine of the car and realized
the Infiniti was up to 6 years (70,000 miles). So I scheduled an appointment to have it
checked out at the Infiniti of Manhasset the following week. Surprisingly, the mechanic
from the service center told me the car had the same issue from another Infinity
dealer.(where the previous owner had a record of poor maintenance). Therefore the
warranty was already void standing for my car. The mechanic found lots of sludge in the
engine due to inconsistency of oil changes. He stated that the engine was internally
damaged and my next scheduled engine oil change has 1,500miles, but there was only
1qt of engine oil left from the 5qts that was inside. The mechanic announced of its
indication that my car had serious problems. I finally called the dealer to inform him of
all the issues about the car, and that I had many attempts to resolve them but there was
absolutely no answer. I called and visited them numerous of times but all I got was "Let
me get back to you tomorrow." Of course I didn’t receive a response. I spent nearly
$1,000.00 on fixing this car that I thought was almost brand new according to the dealer.
I truly feel that I was conned and mistreated from my dealer when I purchased the car.
There is no way that he could not have known the severe internal issues before selling.
That is the dealer’s job to investigate before selling to a consumer. That is fraudulent
behavior. Please let me know if I have a case and thank you all for reading.
P.S I have not contacted attorney general's office yet.
York on July 23rd of 2013. At that time, the odometer read 28,050 of mileage. Within a
few weeks, I started to notice heavy white smoke blowing out from the exhaust pipe. I
was worried so I took it to the nearest mechanic and they said the car had no problem. So
I did not make any attempt to reach out to the dealer. Shortly after, on September 6th as I
was driving on the highway to visit my family in Connecticut, the car began to misfire
and rattle rapidly (odometer read 29,800 at that time). It was so extreme I thought the car
might break down on me, so I got off the nearest exit to the mechanic I used to see when
I lived in Connecticut. He inspected the car and turned out that the engine coil and spark
plugs were all burnt out and needed immediate replacement. (This happened on 9/21/13)
I had no choice but to repair the car on the spot to get back to
New York . I did not call the dealer simply because I did not have a clue I had an statutory
new york state Warranty. Also, I did not expect problems will persist because the car had a such a low
mileage. (This is my biggest mistake and I am aware of it.)Moving forward, on
November 9th as I was driving to Connecticut, the car started to misfire and rattle again
but this time violently. So I checked the warranty status of engine of the car and realized
the Infiniti was up to 6 years (70,000 miles). So I scheduled an appointment to have it
checked out at the Infiniti of Manhasset the following week. Surprisingly, the mechanic
from the service center told me the car had the same issue from another Infinity
dealer.(where the previous owner had a record of poor maintenance). Therefore the
warranty was already void standing for my car. The mechanic found lots of sludge in the
engine due to inconsistency of oil changes. He stated that the engine was internally
damaged and my next scheduled engine oil change has 1,500miles, but there was only
1qt of engine oil left from the 5qts that was inside. The mechanic announced of its
indication that my car had serious problems. I finally called the dealer to inform him of
all the issues about the car, and that I had many attempts to resolve them but there was
absolutely no answer. I called and visited them numerous of times but all I got was "Let
me get back to you tomorrow." Of course I didn’t receive a response. I spent nearly
$1,000.00 on fixing this car that I thought was almost brand new according to the dealer.
I truly feel that I was conned and mistreated from my dealer when I purchased the car.
There is no way that he could not have known the severe internal issues before selling.
That is the dealer’s job to investigate before selling to a consumer. That is fraudulent
behavior. Please let me know if I have a case and thank you all for reading.
P.S I have not contacted attorney general's office yet.