My question involves business law in the state of: NY. I wanted to find out whether anything can be done about receiving chargebacks when you are selling virtual products (online service). Unlike selling an actual item we are offering a service that is rendered online and for the past month have started to receive numerous chargebacks from users who even sent out a copy of their driver licenses or passports. Most of the chargeback reasons as seen from the merchant provider is: Fraudlent - unrecognied transaction. Is it possible to win a dispute if you have a copy of user's information. Or what do you recommend to do at least to decrease the amount of chargebacks like these, be aware that all of them come from users who reside in non US countries. Let me know your suggestions.