What is the name of your state?What is the name of your state? Kentucky (Company is out of Houston)
My sister lives with my mom and wanted to switch from cable to satellite to save money. Instead of Dish Network which has no contract, she saw an ad and contacted Go Dish. The ad said there was a 12 month commitment with a $240 cancellation fee. The intallers gave her an agreement to sign with a 24 month commitment (they provide free equipment service for the extra commitment). My sister said she didn't understand what she was signing since the 24 months was in the small print.Turns out my mom, who is 90 years old and vitually blind can't use her big button remote with the satellite equipment. Also she is unhappy with the programming compared to cable. Due to a medical emergency with mom didn't cancel in 72 hours as required by the contract. Tried to call and work out something. They told her she would have to pay $320 canecllation fee since it was a two year contract. Said they only sell two year contracts although the ad clearly says one year commitment. Any ideas on how to minimize her losses? Thanks
My sister lives with my mom and wanted to switch from cable to satellite to save money. Instead of Dish Network which has no contract, she saw an ad and contacted Go Dish. The ad said there was a 12 month commitment with a $240 cancellation fee. The intallers gave her an agreement to sign with a 24 month commitment (they provide free equipment service for the extra commitment). My sister said she didn't understand what she was signing since the 24 months was in the small print.Turns out my mom, who is 90 years old and vitually blind can't use her big button remote with the satellite equipment. Also she is unhappy with the programming compared to cable. Due to a medical emergency with mom didn't cancel in 72 hours as required by the contract. Tried to call and work out something. They told her she would have to pay $320 canecllation fee since it was a two year contract. Said they only sell two year contracts although the ad clearly says one year commitment. Any ideas on how to minimize her losses? Thanks