What is the name of your state? California
We moved out of our rental almost three months ago. Our first issue is that we still haven't received $245 we are owed (a non-disputed amount). I called again today, and I'm going to go over to the property management office to try and get it. My main problem is this: One of the things in our lease is that upon moving out, we must have the carpet professionally cleaned. I moved out on April 14th, and went in to the office to ask if the carpet cleaner could come in to pick up the key the following day, and they said that was fine. The next day, I went over to the rental to sign the paperwork and pay the cleaner while he was doing the carpets. I asked him if I turn in the receipt, or if he does. He said "either way". I told him he could do it since he had to go back to return the key anyway. I paid $292.00 for this carpet cleaning.
When I got the list of deductions from the property management company, they paid to have someone go out and clean the carpet, and deducted $250.00 out of my deposit. I called them, and they had no record of the original cleaning. I called the guy that I had clean it, and he said he didn't remember me asking him to give them the receipt.
I went in there and gave them the receipt, and showed them that I did have it done, but they won't refund it.
Is this completely my fault for not bringing in the receipt myself, or can I make a case in small claims based on the fact that 1. I asked them the day before if I could have someone come in to get the key to clean the carpet. 2. The guy came in and got the key and returned it later ( do they just give out keys to anyone without knowing why?). And 3. The carpet was professionally cleaned, and must have looked and smelled clean, and I have the receipt to prove it.
I really regret not taking in the receipt myself, but this property management co. has a really bad reputation in my town, and it's about time somebody did something about it.
Does anyone know if I can collect interest on the portion of my deposit that is 3 months late?
Thank you if you made it this far!
Erin
We moved out of our rental almost three months ago. Our first issue is that we still haven't received $245 we are owed (a non-disputed amount). I called again today, and I'm going to go over to the property management office to try and get it. My main problem is this: One of the things in our lease is that upon moving out, we must have the carpet professionally cleaned. I moved out on April 14th, and went in to the office to ask if the carpet cleaner could come in to pick up the key the following day, and they said that was fine. The next day, I went over to the rental to sign the paperwork and pay the cleaner while he was doing the carpets. I asked him if I turn in the receipt, or if he does. He said "either way". I told him he could do it since he had to go back to return the key anyway. I paid $292.00 for this carpet cleaning.
When I got the list of deductions from the property management company, they paid to have someone go out and clean the carpet, and deducted $250.00 out of my deposit. I called them, and they had no record of the original cleaning. I called the guy that I had clean it, and he said he didn't remember me asking him to give them the receipt.
I went in there and gave them the receipt, and showed them that I did have it done, but they won't refund it.
Is this completely my fault for not bringing in the receipt myself, or can I make a case in small claims based on the fact that 1. I asked them the day before if I could have someone come in to get the key to clean the carpet. 2. The guy came in and got the key and returned it later ( do they just give out keys to anyone without knowing why?). And 3. The carpet was professionally cleaned, and must have looked and smelled clean, and I have the receipt to prove it.
I really regret not taking in the receipt myself, but this property management co. has a really bad reputation in my town, and it's about time somebody did something about it.
Does anyone know if I can collect interest on the portion of my deposit that is 3 months late?
Thank you if you made it this far!
Erin