DrivingSchool
Junior Member
What is the name of your state (only U.S. law)? California
I own a driving school business. I had a client that was unhappy with services that were out of my control. Her son needed to finish an educational portion of the driving process before any driving can be done. He did not finish the education process; the mother requested an extension on the education. We don’t give extensions because all services must be done within a year of enrollment, but in this case I gave her an extension because she seemed nice at the time.
Her son did not finish and they ran into technical difficulties with the course. It is a 36 hour online course and she wanted her son to finish it within 4 days on top of regular high school course work. We use a third party provider for the educational portion, I am not and IT person I just provide the driving lessons. Either way she ran into a lot of technical problems and wanted me to push her kid through the program and give him his certificate of competition, ethically I never have and will never do that.
At the end we came to a resolution and I gave her a refund, so she can find services else where. After she cashed the refund check she wrote an online review about my business to the BBB that reflects negatively about my business. The check issued to her was dated and cashed before her complaint on the BBB website. Do I have a lawsuit against this client?
I own a driving school business. I had a client that was unhappy with services that were out of my control. Her son needed to finish an educational portion of the driving process before any driving can be done. He did not finish the education process; the mother requested an extension on the education. We don’t give extensions because all services must be done within a year of enrollment, but in this case I gave her an extension because she seemed nice at the time.
Her son did not finish and they ran into technical difficulties with the course. It is a 36 hour online course and she wanted her son to finish it within 4 days on top of regular high school course work. We use a third party provider for the educational portion, I am not and IT person I just provide the driving lessons. Either way she ran into a lot of technical problems and wanted me to push her kid through the program and give him his certificate of competition, ethically I never have and will never do that.
At the end we came to a resolution and I gave her a refund, so she can find services else where. After she cashed the refund check she wrote an online review about my business to the BBB that reflects negatively about my business. The check issued to her was dated and cashed before her complaint on the BBB website. Do I have a lawsuit against this client?