Extended Stay America Massive overcharge

[Mark Hodges]

What is the name of your state?

 

[PayrollHRGuy]

What is your question and your state?

You can edit your original post.

 

[Mark Hodges]

What is the name of your state?

Alaska

 

[quincy]

What was the “massive overcharge?”

 

[Just Blue]

Alaska

Mark...We need more information.

 

[quincy]

Was your Extended Stay America accommodation in Alaska or in another state?

 

[FlyingRon]

Call:
1. The location you stayed.
2. Extended Stay's Corporate number
3. Your credit card company

in that order and ask for relief.

But yes, some details would allow us to give you a better answer.

 

[Mark Hodges]

Alaska

I am blind and have Kidney failure and am or ssdi. was quoted $90 Per night for 2 nightsor 80 per for 3.free local calls and Internet. was charged 3 times 194 ,38- 131.18 and a $250smoking charge.ashtray in window upon arrival no signs no Paperwork no verbal Warning.was charged for Local calls and $ 35per night for wifi, I dont smoke and am banned 4 life.....Is that Legal? State law says $50 fine for Smoking if i did not $ 250 no ticket or fine.

 

[Mark Hodges]

Was your Extended Stay America accommodation in Alaska or in another state?

In alaska

 

[quincy]

I am blind and have Kidney failure and am or ssdi. was quoted $90 Per night for 2 nightsor 80 per for 3.free local calls and Internet. was charged 3 times 194 ,38- 131.18 and a $250smoking charge.ashtray in window upon arrival no signs no Paperwork no verbal Warning.was charged for Local calls and $ 35per night for wifi, I dont smoke and am banned 4 life.....Is that Legal? State law says $50 fine for Smoking if i did not $ 250 no ticket or fine.

Why were you banned for life?

 

[Mark Hodges]

In alaska

In My town,Fairbanks

 

[Mark Hodges]

Why were you banned for life?

That is what the girl at the desk told Me when I asked about the 300 xtra bucks she charged

 

[Mark Hodges]

That is what the girl at the desk told Me when I asked about the 300 xtra bucks she charged

I Called Customer Relations and Reported. Never heard back,been 20 + days

 

[quincy]

Thank you for providing the names of your city and state.

The “no smoking” policy is generally detailed in the paperwork you sign on registering, including the fee for violating the rule. There should also be no smoking signs at the desk and in the room.

Why do you think the front desk clerk reacted that way?

 

[Just Blue]

I Called Customer Relations and Reported. Never heard back,been 20 + days

You should expect a delay due to the COVID pandemic.