D
dvmoore
Guest
What is the name of your state? FL
About six months ago I switched to a new phone service. Immediately, I began having problems with billing. They were charging me for services that I had never asked for. I was so dissatisfied with my treatment by this company that I called and canceled my service after only one month.
However, every month I still receive a bill from them. Each time I have to call their customer support and spend at least half an hour waiting to talk to someone. Every time they apologize, remove all of the charges from my bill, and promise that the service will be disconnected as soon as possible. Then of course a month later I get another bill.
This has been going on for about four to five months now. I don’t owe them any money, and I haven’t used their service, so there should be no reason why they can’t cancel my account. In my opinion this situation has gone far beyond a simple computer glitch, or human error. I’m beginning to feel like I’m being harassed.
Is there anything that I can do to make them stop? Surely I must have some rights that protect me from being billed involuntarily by a company. Can I threaten to sue them to get their attention?
About six months ago I switched to a new phone service. Immediately, I began having problems with billing. They were charging me for services that I had never asked for. I was so dissatisfied with my treatment by this company that I called and canceled my service after only one month.
However, every month I still receive a bill from them. Each time I have to call their customer support and spend at least half an hour waiting to talk to someone. Every time they apologize, remove all of the charges from my bill, and promise that the service will be disconnected as soon as possible. Then of course a month later I get another bill.
This has been going on for about four to five months now. I don’t owe them any money, and I haven’t used their service, so there should be no reason why they can’t cancel my account. In my opinion this situation has gone far beyond a simple computer glitch, or human error. I’m beginning to feel like I’m being harassed.
Is there anything that I can do to make them stop? Surely I must have some rights that protect me from being billed involuntarily by a company. Can I threaten to sue them to get their attention?