One of the many things that I have found out in the years on this forum is..... when a writer doesn't get the answers that they wanted, they will often post what I call the "Na-Na" response.
"I already got an answer (often one that they like) from a REAL attorney and this forum is all wrong...... Na-Na!!!"
It is often something that the writer feels a need to do for their own ego.... or is based on a very brief "what about" conversation with a lawyer, often with a version that has been 'adjusted' due to the responses obtained from this forum.
So, to the writer, if you got the response you want from your 'lawyer', great!! However, having dealt with the Texas Insurance Commission many times over the years, I know that your statement that they received your "notice and complaint over the weekend and they too are helping me" is pure BS!!! They simply do NOT operate that fast..... or "over the weekend". And this makes all the rest of your 'Na-Na' post questionable!!
Have a hap-hap-happy day!!
Bubb-bye!