What is the name of your state? Maine
I have a STD claim pending decision. The insurance company keeps requesting the same information stating they have not received it even though it has been sent numerous times by my HR and me. I have a diagnosis of breast cancer and really cannot afford to waste energy on this nonsense. My HR, my Dr's and I have complied with every request and my claim decision is being delayed for another month because they claim not to have received salary information. This information was on the claim and sent in again upon request. There have been numerous conversations that were dubious in nature and contradictory. When I ask the representative to e-mail me her requests/advice, she refuses saying that she cannot communicate that way. Nor will she send me a letter. All information is over the phone, which obviously does not allow me a paper trail. I am stressed and bewildered by this and inclined to think it actionable. Please advise. I greatly appreciate it.
I have a STD claim pending decision. The insurance company keeps requesting the same information stating they have not received it even though it has been sent numerous times by my HR and me. I have a diagnosis of breast cancer and really cannot afford to waste energy on this nonsense. My HR, my Dr's and I have complied with every request and my claim decision is being delayed for another month because they claim not to have received salary information. This information was on the claim and sent in again upon request. There have been numerous conversations that were dubious in nature and contradictory. When I ask the representative to e-mail me her requests/advice, she refuses saying that she cannot communicate that way. Nor will she send me a letter. All information is over the phone, which obviously does not allow me a paper trail. I am stressed and bewildered by this and inclined to think it actionable. Please advise. I greatly appreciate it.