What is the name of your state (only U.S. law)? Colorado
I downloaded a pilot logbook software "suite" that included a program that syncs pilot hours between a Blackberry (for time in the air and on the road) with PC desktop software. The problem is that the software does not function on my Blackberry Storm (many menus in the software are inaccessible and there are many other display problems), rendering the software useless. There is a "try before you buy" trial download (which I did) but not all of the functions of the software are available unless you actually buy the software and unlock it. I bought it, unlocked it, and only then did I discover the non-functionality of the software. On the developer's website, it states "no refunds" by the way.
Within hours of paying for and downloading the full version of the software, I realized it did not work as promised, and sent an email to the developer requesting a full refund - no response. Within 72 hours, I contacted American Express stating the problem. They immediately refunded the $214.72 to my account and issued a "chargeback" to the developer of the software. It is my belief that fraud and misrepresentation was involved in the sale of the software and that I am not liable for the cost of software that does not work as advertised.
I have since received an email from the developer, stating that I owe the money, and that he will be contacting my employer, credit agencies and American Express for MY "fraudulent claim" against them.
Do I have a leg to stand on? Thanks in advance.
I downloaded a pilot logbook software "suite" that included a program that syncs pilot hours between a Blackberry (for time in the air and on the road) with PC desktop software. The problem is that the software does not function on my Blackberry Storm (many menus in the software are inaccessible and there are many other display problems), rendering the software useless. There is a "try before you buy" trial download (which I did) but not all of the functions of the software are available unless you actually buy the software and unlock it. I bought it, unlocked it, and only then did I discover the non-functionality of the software. On the developer's website, it states "no refunds" by the way.
Within hours of paying for and downloading the full version of the software, I realized it did not work as promised, and sent an email to the developer requesting a full refund - no response. Within 72 hours, I contacted American Express stating the problem. They immediately refunded the $214.72 to my account and issued a "chargeback" to the developer of the software. It is my belief that fraud and misrepresentation was involved in the sale of the software and that I am not liable for the cost of software that does not work as advertised.
I have since received an email from the developer, stating that I owe the money, and that he will be contacting my employer, credit agencies and American Express for MY "fraudulent claim" against them.
Do I have a leg to stand on? Thanks in advance.