What is the name of your state?
Texas
Hi, I am new here so be kind : )
Centerpoint services the power lines where I live. On a Saturday morning (Friday according to their records) I was up at 2:30am and the power went out 4 consecutive times. I had music playing and after the last time my subwoofer on 5.1 speakers started humming. The following Monday I put a load of clothes to wash and when I woke up I found that the power went out and my clothes were soaking wet. Apparently the power outage messed up my washing machine, because the drain and spin cycle doesn't work at all now. I called Centerpoint the next day to complain and was told that I could file a claim. So I called the number I was given and filed a claim, I asked the women I was speaking to what I should do in the meantime. She said I could go buy replacements but be sure to keep the receipts and I should hear something with the next 5-10 business days.
I got a letter stating that "the electricity in my area operated" and according to some tariff that is like law they are not responsible for my equipment messing up and I should have proper protection on all my electrical equipment. I called the Sr Claims agent and left voicemails with all the details twice over a week period. Today I took a chance and called again she answered said that its not covered and they won't pay for damaged equipment because they only put out a best effort to give reliable service. I told her what the other women told me about getting a replacement and she said that it was only a recommendation that they won't stop anyone from getting replacement equipment and that doesn't mean they will necessarily pay for the replacements, hence keeping the receipts. I am now out $600 and for my bad speakers and washing machine, is it possible that I can recover this money in small claims court? I am sure that has happened before anyone have experience? I don't want to spend the money filing for small claims if its a guaranteed loser, which is what the Sr Claims Agent led me to believe.
Thanks for any responses. If any more information is needed I can provide I will be happy to do so.
Texas
Hi, I am new here so be kind : )
Centerpoint services the power lines where I live. On a Saturday morning (Friday according to their records) I was up at 2:30am and the power went out 4 consecutive times. I had music playing and after the last time my subwoofer on 5.1 speakers started humming. The following Monday I put a load of clothes to wash and when I woke up I found that the power went out and my clothes were soaking wet. Apparently the power outage messed up my washing machine, because the drain and spin cycle doesn't work at all now. I called Centerpoint the next day to complain and was told that I could file a claim. So I called the number I was given and filed a claim, I asked the women I was speaking to what I should do in the meantime. She said I could go buy replacements but be sure to keep the receipts and I should hear something with the next 5-10 business days.
I got a letter stating that "the electricity in my area operated" and according to some tariff that is like law they are not responsible for my equipment messing up and I should have proper protection on all my electrical equipment. I called the Sr Claims agent and left voicemails with all the details twice over a week period. Today I took a chance and called again she answered said that its not covered and they won't pay for damaged equipment because they only put out a best effort to give reliable service. I told her what the other women told me about getting a replacement and she said that it was only a recommendation that they won't stop anyone from getting replacement equipment and that doesn't mean they will necessarily pay for the replacements, hence keeping the receipts. I am now out $600 and for my bad speakers and washing machine, is it possible that I can recover this money in small claims court? I am sure that has happened before anyone have experience? I don't want to spend the money filing for small claims if its a guaranteed loser, which is what the Sr Claims Agent led me to believe.
Thanks for any responses. If any more information is needed I can provide I will be happy to do so.