Well, i have tried the calmly spoken voice already and let them know what they are legally bound to do and the consequences. Nothing works with them.Well, till this morning. Seems they only respond to crazies ! I finally lost it and went off on one of them like a rocket. I made it very clear i'm pissed beyond pissed and why, then threatened them with a law suit in no uncertain terms.
Till now asking for a superior always resulted in the same BS, often telling me "I AM the supervisor". But when i let loose on one of them this morning it must have sent a strong message because she asked for the probate code which i gave her. Then she had me hold for quite a long time which i believe was probably due to her super finding and reading the Ca code. Something that needed to be done but one of them seemed to care about doing ! In fact, of 3 calls to them today, one of them actually told me i need a CERTIFIED copy of the Ca probate code sent to them from my probate court, which when i called was told by the court that they don't do that and it's unheard of !!! They only certify cases, not laws. So thats when i called back and went ballistic.
In any case, when the long hold was over the real super came on the line and i believe must have read the Ca code and gave me a list of things i need to include, all which are fine, doable and logical....finally ! So unless they again start with the BS, i'll be sending my claim in next week once i get my bank to give me a signature guarantee on the letter of instruction they requested. Called the bank and they do that free and quickly..whew ! Coulda sworn that would end up being another problem i'd have to call back and scream about. The only possibility for further problems is if after receiving the claim they decide to reject it. I see no reason why after this final talk, but then *reason* is something they can't understand, so who knows.
The worse part of all this is i have had a very hard time with losing my mother who i miss so much there are no words, and this only makes that worse. I pray all the time she can hear me when i talk to her, but if she can i just hope she knows nothing about whats going on with this fund because it would make her very sad.
Love you mama....
Till now asking for a superior always resulted in the same BS, often telling me "I AM the supervisor". But when i let loose on one of them this morning it must have sent a strong message because she asked for the probate code which i gave her. Then she had me hold for quite a long time which i believe was probably due to her super finding and reading the Ca code. Something that needed to be done but one of them seemed to care about doing ! In fact, of 3 calls to them today, one of them actually told me i need a CERTIFIED copy of the Ca probate code sent to them from my probate court, which when i called was told by the court that they don't do that and it's unheard of !!! They only certify cases, not laws. So thats when i called back and went ballistic.
In any case, when the long hold was over the real super came on the line and i believe must have read the Ca code and gave me a list of things i need to include, all which are fine, doable and logical....finally ! So unless they again start with the BS, i'll be sending my claim in next week once i get my bank to give me a signature guarantee on the letter of instruction they requested. Called the bank and they do that free and quickly..whew ! Coulda sworn that would end up being another problem i'd have to call back and scream about. The only possibility for further problems is if after receiving the claim they decide to reject it. I see no reason why after this final talk, but then *reason* is something they can't understand, so who knows.
The worse part of all this is i have had a very hard time with losing my mother who i miss so much there are no words, and this only makes that worse. I pray all the time she can hear me when i talk to her, but if she can i just hope she knows nothing about whats going on with this fund because it would make her very sad.
Love you mama....