HatingPaypal
Junior Member
What is the name of your state (only U.S. law)? OR
We should have listened to the negative reviews about Paypal.
My husband and I both recently opened Paypal accounts. Neither of us have sold anything, nor received money for any sales. My brother owed us money, and felt securest paying through Paypal, and since he already had funds in an account, okay. So he paid us each the amount we wrote checks to him for, $699 to me, $500 to my husband. These were marked as personal payments for money owed.
We each started using the funds to buy a few things we were planning to buy anyway, when Paypal limited our accounts, claiming "unusual activity with the credit card on file." Even though neither of us have used the *debit* cards we added to our accounts. So how can there be usual activity with our cards?
To release the balances in out accounts to us, Paypal is demanding everything down to our social security numbers and additional card numbers. Neither of us are comfortable with this, especially due to the claim that this is over card activity when neither of us have had to use cards due to the money in our accounts.
I called Paypal and a rep told me that if we don't give them all the information they are demanding, that they will never release the money and that this is for Paypal's security. Janet, the rep, said that this is their policy, so if we want our money, then we need to send in everything. My husband has e-mailed a couple times and hasn't had any reply at all.
Is this legal? Can Paypal hold our money hostage permanently if we don't give them scads of personal information? Since the utilities are all on my husband's name, I can't provide a copy of a utility bill in my name anyway. Yes, they want utility bills, among other things. Honestly I'd rather lose the money than give photos copies of our social security cards and driver's licenses, bills, etc., to a company that has lost our trust already. But we want our money. Is there a limit to how long they can keep OUR money? Remember there have been no sales of any sort, only the two transactions from my brother. Paypal won't let us refund the rest either. Or is this legal theft and they can keep our money forever? Under NO circumstances short of a court order will be give Paypal more information that we need to open bank accounts or buy cars. That's ridiculous.
We should have listened to the negative reviews about Paypal.
My husband and I both recently opened Paypal accounts. Neither of us have sold anything, nor received money for any sales. My brother owed us money, and felt securest paying through Paypal, and since he already had funds in an account, okay. So he paid us each the amount we wrote checks to him for, $699 to me, $500 to my husband. These were marked as personal payments for money owed.
We each started using the funds to buy a few things we were planning to buy anyway, when Paypal limited our accounts, claiming "unusual activity with the credit card on file." Even though neither of us have used the *debit* cards we added to our accounts. So how can there be usual activity with our cards?
To release the balances in out accounts to us, Paypal is demanding everything down to our social security numbers and additional card numbers. Neither of us are comfortable with this, especially due to the claim that this is over card activity when neither of us have had to use cards due to the money in our accounts.
I called Paypal and a rep told me that if we don't give them all the information they are demanding, that they will never release the money and that this is for Paypal's security. Janet, the rep, said that this is their policy, so if we want our money, then we need to send in everything. My husband has e-mailed a couple times and hasn't had any reply at all.
Is this legal? Can Paypal hold our money hostage permanently if we don't give them scads of personal information? Since the utilities are all on my husband's name, I can't provide a copy of a utility bill in my name anyway. Yes, they want utility bills, among other things. Honestly I'd rather lose the money than give photos copies of our social security cards and driver's licenses, bills, etc., to a company that has lost our trust already. But we want our money. Is there a limit to how long they can keep OUR money? Remember there have been no sales of any sort, only the two transactions from my brother. Paypal won't let us refund the rest either. Or is this legal theft and they can keep our money forever? Under NO circumstances short of a court order will be give Paypal more information that we need to open bank accounts or buy cars. That's ridiculous.