Kentucky is my state of residence.
I booked a Kenny Wallace Driving Experience for my Dad's birthday coming up and they are saying it was cancelled due to incorrect pricing. I went on their website, found the closest track they attended, and booked a 50 lap package deal. It wasn't showing pricing at the beginning so I proceeded to checkout. After inserting all my information, choosing the insurance coverage plan, adding the video package, etc. it totaled out to be $96.74. After seeing the cost I entered my card info and checked out. I then received my confirmation email and contract that showed the remaining balance of the purchase to be $0. It also included the full policy statement explaining how refunds can't be given, etc. Later the same day they responded with another email explaining how my booking was cancelled due to incorrect pricing and that they would be more then glad to work with me, but only with the correct price. They then sent another receipt showing that with my initial payment of $96.74 my remaining balance should be $2,079.40. My Mom and I were very excited about the purchase up until then. Since I have the contract showing the confirmation, shouldn't they have to honor this? I know if I wanted to back out of the deal, they would hold me to the confirmation email. So, why shouldn't it make them liable as well? And I want to be civil about the whole thing, but when I called they wouldn't even offer a special discount or anything. They just stated that they will not be giving a $2000 package away for any less.
I booked a Kenny Wallace Driving Experience for my Dad's birthday coming up and they are saying it was cancelled due to incorrect pricing. I went on their website, found the closest track they attended, and booked a 50 lap package deal. It wasn't showing pricing at the beginning so I proceeded to checkout. After inserting all my information, choosing the insurance coverage plan, adding the video package, etc. it totaled out to be $96.74. After seeing the cost I entered my card info and checked out. I then received my confirmation email and contract that showed the remaining balance of the purchase to be $0. It also included the full policy statement explaining how refunds can't be given, etc. Later the same day they responded with another email explaining how my booking was cancelled due to incorrect pricing and that they would be more then glad to work with me, but only with the correct price. They then sent another receipt showing that with my initial payment of $96.74 my remaining balance should be $2,079.40. My Mom and I were very excited about the purchase up until then. Since I have the contract showing the confirmation, shouldn't they have to honor this? I know if I wanted to back out of the deal, they would hold me to the confirmation email. So, why shouldn't it make them liable as well? And I want to be civil about the whole thing, but when I called they wouldn't even offer a special discount or anything. They just stated that they will not be giving a $2000 package away for any less.